Compare LiveChat, SnapEngage, and Track-It!

Pricing

 
Starter
$16 per seat / month
Essentials
From $16 per user / per month
 
Team
$33 per seat / month
Professional
From $26 per user / per month
 
Business
$50 per seat / month
Enterprise
From $40 per user / per month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.1
8.7
7.7
Ease of Use
Ease of Use
9.4
9.2
7.8
Ease of Setup
Ease of Setup
9.1
8.9
7.3
Ease of Admin
Ease of Admin
9.2
8.8
7.8
Quality of Support
Quality of Support
9.1
9.1
7.7
Ease of Doing Business With
Ease of Doing Business With
9.2
9.4
7.9
Product Direction (% positive)
Product Direction (% positive)
8.4
8.6
5.6
Meets Requirements
LiveChat
9.1
SnapEngage
8.7
Track-It!
7.7
Ease of Use
LiveChat
9.4
SnapEngage
9.2
Track-It!
7.8
Ease of Setup
LiveChat
9.1
SnapEngage
8.9
Track-It!
7.3
Ease of Admin
LiveChat
9.2
SnapEngage
8.8
Track-It!
7.8
Quality of Support
LiveChat
9.1
SnapEngage
9.1
Track-It!
7.7
Ease of Doing Business With
LiveChat
9.2
SnapEngage
9.4
Track-It!
7.9
Product Direction (% positive)
LiveChat
8.4
SnapEngage
8.6
Track-It!
5.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.2%
42.9%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
47.6%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.0%
9.5%
32.0%
LiveChat
Small-Business
47.2%
Mid-Market
35.8%
Enterprise
17.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Computer Software
9.5%
Information Technology and Services
14.5%
Information Technology and Services
13.5%
 
Information Technology and Services
8.4%
Computer Software
14.5%
Hospital & Health Care
9.4%
 
Internet
4.9%
Financial Services
5.3%
Higher Education
7.3%
 
Retail
4.8%
Telecommunications
4.6%
Utilities
5.2%
 
Telecommunications
3.3%
Insurance
4.6%
Law Practice
5.2%
 
Other
69.1%
Other
56.6%
Other
59.4%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Internet
4.9%
Retail
4.8%
Telecommunications
3.3%
Other
69.1%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just...

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos providedNo videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided
Track-It!
No videos provided

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
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