Want to see who topped the 2019 Best Software Awards?

Compare LiveChat, SnapEngage, and Track-It!

 
Starter
$16 per seat / month
Essentials
From $16 per user / per month
 
Team
$33 per seat / month
Professional
From $26 per user / per month
 
Business
$50 per seat / month
Enterprise
From $40 per user / per month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 479 reviews)
8.8
(Based on 122 reviews)
7.9
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 478 reviews)
9.3
(Based on 124 reviews)
8.0
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 201 reviews)
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 201 reviews)
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 441 reviews)
9.2
(Based on 113 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 195 reviews)
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 477 reviews)
8.7
(Based on 122 reviews)
5.9
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
43.2%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
47.2%
56.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.7%
9.6%
30.6%
 
Computer Software
9.5%
Information Technology and Services
14.6%
Information Technology and Services
14.0%
 
Information Technology and Services
8.6%
Computer Software
14.6%
Hospital & Health Care
9.7%
 
Internet
5.3%
Financial Services
5.3%
Higher Education
7.5%
 
Retail
5.1%
Telecommunications
4.6%
Utilities
5.4%
 
Telecommunications
3.5%
Insurance
4.6%
Law Practice
5.4%
 
Other
68.0%
Other
56.3%
Other
58.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Real Estate

integration with Salesforce is a little difficult. need to be able to easily document and track transcripts for each customer

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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