Compare LiveChat vs Zendesk Chat

See this comparison of LiveChat vs. Zendesk Chat based on data from user reviews. LiveChat rates 4.5/5 stars with 450 reviews. Zendesk Chat rates 4.2/5 stars with 233 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$16 per seat / month
LITE
Free
 
Team
$33 per seat / month
BASIC
$11.20 per agent/mo. ( billed annually)
 
Business
$50 per seat / month
ADVANCED
$20 per agent/mo. (billed annually)
 
Enterprise
$149 per seat / month
PREMIUM
$44 per agent/mo (billed annually)
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 428 reviews)
8.9
(Based on 213 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 427 reviews)
9.0
(Based on 216 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 188 reviews)
8.7
(Based on 86 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 188 reviews)
8.5
(Based on 85 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 392 reviews)
8.6
(Based on 183 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 184 reviews)
8.7
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 426 reviews)
8.8
(Based on 215 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.0%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
9.5%
 
Computer Software
9.8%
Computer Software
17.4%
 
Information Technology and Services
9.1%
Information Technology and Services
8.8%
 
Internet
5.4%
Internet
8.8%
 
Retail
5.3%
Consumer Services
5.7%
 
Banking
2.9%
Telecommunications
4.8%
 
Other
67.5%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
Brittany B.
User in Real Estate

Not great on the mobile stand point, some millennials who love to stick to Facebook chats won't necessarily like it as much, there are also interruptions with the chat agent not responding in a timely fashion to the receiver.

Shannon B.
Administrator in Computer Games

It was too busy of a tool for a small team to utilize and still keep up with ticket volume.

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.
Request More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.