Compare LiveChat vs Zendesk Chat

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comparison of LiveChat vs. Zendesk Chat
based on data from user reviews. LiveChat rates 4.5/5 stars with 476 reviews. Zendesk Chat rates 4.2/5 stars with 242 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$16 per seat / month
LITE
Free
 
Team
$33 per seat / month
BASIC
$11.20 per agent/mo. ( billed annually)
 
Business
$50 per seat / month
ADVANCED
$20 per agent/mo. (billed annually)
 
Enterprise
$149 per seat / month
PREMIUM
$44 per agent/mo (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 454 reviews)
8.9
(Based on 220 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 453 reviews)
9.0
(Based on 223 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 193 reviews)
8.7
(Based on 89 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 193 reviews)
8.6
(Based on 88 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 417 reviews)
8.6
(Based on 190 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 189 reviews)
8.7
(Based on 83 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 452 reviews)
8.9
(Based on 220 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.8%
50.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.5%
37.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.7%
11.6%
 
Computer Software
9.3%
Computer Software
16.8%
 
Information Technology and Services
8.9%
Internet
8.5%
 
Internet
5.9%
Information Technology and Services
8.5%
 
Retail
5.1%
Consumer Services
5.5%
 
Telecommunications
3.2%
Telecommunications
5.2%
 
Other
67.6%
Other
55.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
CAMILA R.
User

Una de las desventajas más grandes, son la necesidad constante de una vigilancia las 24 horas del día. Es complicado atender en cualquier momento cualquier necesidad que pueda surgir generando a su vez un sobre coste para el que algunas empresas no están...

Ruben P.
Executive Sponsor in Internet

Pricing is high and charge more for statistics and API access (?) not possible to differentiate groups. Not possible to decide to show/hide the widget on specific pages

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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