Compare LiveChat vs Zendesk Chat

See this comparison of LiveChat vs. Zendesk Chat based on data from user reviews. LiveChat rates 4.5/5 stars with 403 reviews. Zendesk Chat rates 4.2/5 stars with 192 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$16 per seat / month
LITE
Free
 
Team
$33 per seat / month
BASIC
$11.20 per agent/mo. ( billed annually)
 
Business
$50 per seat / month
ADVANCED
$20 per agent/mo. (billed annually)
 
Enterprise
$149 per seat / month
PREMIUM
$44 per agent/mo (billed annually)
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 382 reviews)
8.8
(Based on 177 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 381 reviews)
8.9
(Based on 180 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.4
(Based on 164 reviews)
8.8
(Based on 77 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 164 reviews)
8.5
(Based on 76 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 350 reviews)
8.4
(Based on 150 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 162 reviews)
8.6
(Based on 71 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 381 reviews)
8.8
(Based on 178 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.1%
55.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
37.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.6%
7.3%
 
Computer Software
10.4%
Computer Software
20.1%
 
Information Technology and Services
9.7%
Internet
9.0%
 
Internet
6.0%
Information Technology and Services
8.3%
 
Retail
5.1%
Marketing and Advertising
5.2%
 
Banking
3.1%
Consumer Services
4.8%
 
Other
65.6%
Other
52.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

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Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Not much I didn't like about the application. It was a simple enough format for easy use.

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Brandi R.
User in Hospital & Health Care

Doesn't allow for multiple chats at once, but it's ok.

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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 No downloads provided.
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Kate avatar
Kate from G2 Crowd

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I can help.