Compare LiveChat vs Zendesk Chat

See this comparison of LiveChat vs. Zendesk Chat based on data from user reviews. LiveChat rates 4.5/5 stars with 366 reviews. Zendesk Chat rates 4.1/5 stars with 169 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$16 per seat / month
LITE
Free
 
Team
$33 per seat / month
BASIC
$11.20 per agent/mo. ( billed annually)
 
Business
$50 per seat / month
ADVANCED
$20 per agent/mo. (billed annually)
 
Enterprise
$149 per seat / month
PREMIUM
$44 per agent/mo (billed annually)
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 350 reviews)
8.8
(Based on 160 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 349 reviews)
8.9
(Based on 163 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 150 reviews)
8.7
(Based on 65 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 150 reviews)
8.7
(Based on 65 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 318 reviews)
8.6
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 148 reviews)
8.8
(Based on 61 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 349 reviews)
8.8
(Based on 161 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.7%
53.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
38.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.2%
8.3%
 
Computer Software
11.3%
Computer Software
22.1%
 
Information Technology and Services
10.5%
Internet
9.6%
 
Internet
6.6%
Information Technology and Services
8.8%
 
Retail
5.8%
Marketing and Advertising
6.0%
 
Banking
3.1%
Consumer Services
3.6%
 
Other
62.7%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Josefína S.
Administrator in Computer Software

✔ Simple and few-steps registration ✔ Wide options of customization including eye-catchers ✔ Settings of tickets, pre- and post-chat surveys ✔ Visitors on the web and option to proactively contact them

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Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of chat, or we have to wait for a process to time...

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Caiden T.
Administrator in Food & Beverages

I dislike having to upgrade to such a premium to get simple stats such as chat analytics and CSAT.

 
 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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Kate from G2 Crowd

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