Compare LiveHelpNow, Jira Service Desk, and BMC Remedy

Pricing

 
Live chat and SMS
$18.90 per month
GET STARTED
$10 /month
 
Call management
$9 per month
FOR GROWING TEAMS
$20 /agent/month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
7.9
Ease of Use
Ease of Use
8.7
7.9
7.1
Ease of Setup
Ease of Setup
8.4
7.3
6.9
Ease of Admin
Ease of Admin
8.4
7.4
7.2
Quality of Support
Quality of Support
8.6
8.0
7.3
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
5.8
Meets Requirements
LiveHelpNow
8.6
Jira Service Desk
8.5
BMC Remedy
7.9
Ease of Use
LiveHelpNow
8.7
Jira Service Desk
7.9
BMC Remedy
7.1
Ease of Setup
LiveHelpNow
8.4
Jira Service Desk
7.3
BMC Remedy
6.9
Ease of Admin
LiveHelpNow
8.4
Jira Service Desk
7.4
BMC Remedy
7.2
Quality of Support
LiveHelpNow
8.6
Jira Service Desk
8.0
BMC Remedy
7.3
Ease of Doing Business With
LiveHelpNow
8.9
Jira Service Desk
8.2
BMC Remedy
7.9
Product Direction (% positive)
LiveHelpNow
7.7
Jira Service Desk
7.8
BMC Remedy
5.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
16.4%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.8%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
42.8%
74.0%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%

Reviewers' Industry

 
Information Technology and Services
7.8%
Information Technology and Services
28.7%
Information Technology and Services
32.6%
 
Retail
5.7%
Computer Software
15.3%
Telecommunications
9.1%
 
Insurance
4.3%
Internet
6.0%
Hospital & Health Care
6.2%
 
Consumer Goods
4.3%
Telecommunications
4.2%
Higher Education
4.3%
 
Business Supplies and Equipment
4.3%
Financial Services
4.2%
Computer Software
4.3%
 
Other
73.8%
Other
41.5%
Other
43.5%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

easy to implement, support is easy to access, fast, and helpful

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

easy to implement, support is easy to access, fast, and helpful

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

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