Compare LiveHelpNow, Jira Service Desk, and Freshservice

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
Knowledge base management
$18.90
per month
ESTATE
$79
/agent/month billed yearly
 
Support Ticket Sofware
$18.90
per month
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.8
Ease of Use
Ease of Use
8.7
7.9
9.3
Ease of Setup
Ease of Setup
8.4
7.3
8.9
Ease of Admin
Ease of Admin
8.4
7.4
9.0
Quality of Support
Quality of Support
8.6
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
9.4
Meets Requirements
LiveHelpNow
8.6
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
LiveHelpNow
8.7
Jira Service Desk
7.9
Freshservice
9.3
Ease of Setup
LiveHelpNow
8.4
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
LiveHelpNow
8.4
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
LiveHelpNow
8.6
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
LiveHelpNow
8.9
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
LiveHelpNow
7.7
Jira Service Desk
7.8
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
16.4%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.8%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
42.8%
19.0%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Information Technology and Services
7.8%
Information Technology and Services
28.7%
Information Technology and Services
21.6%
 
Retail
5.7%
Computer Software
15.3%
Education Management
5.4%
 
Insurance
4.3%
Internet
6.0%
Hospital & Health Care
4.5%
 
Consumer Goods
4.3%
Telecommunications
4.2%
Construction
3.8%
 
Business Supplies and Equipment
4.3%
Financial Services
4.2%
Computer Software
3.8%
 
Other
73.8%
Other
41.5%
Other
60.8%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
Freshservice
Information Technology and Services
21.6%
Education Management
5.4%
Hospital & Health Care
4.5%
Construction
3.8%
Computer Software
3.8%
Other
60.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Utilities

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User in Utilities

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

Screenshots

 
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Videos

 No videos providedNo videos provided
LiveHelpNow
No videos provided
Jira Service Desk
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Jira Service Desk
No downloads provided
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