Compare LiveHelpNow, Jira Service Desk, and Micro Focus Service Management Automation (SMAX)

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.2
Ease of Use
Ease of Use
8.7
7.9
7.4
Ease of Setup
Ease of Setup
8.4
7.3
7.1
Ease of Admin
Ease of Admin
8.4
7.4
7.5
Quality of Support
Quality of Support
8.6
8.0
7.6
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
6.8
Meets Requirements
LiveHelpNow
8.6
Jira Service Desk
8.5
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
LiveHelpNow
8.7
Jira Service Desk
7.9
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
LiveHelpNow
8.4
Jira Service Desk
7.3
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
LiveHelpNow
8.4
Jira Service Desk
7.4
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
LiveHelpNow
8.6
Jira Service Desk
8.0
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
LiveHelpNow
8.9
Jira Service Desk
8.2
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
LiveHelpNow
7.7
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
16.4%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.8%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
42.8%
69.2%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
7.8%
Information Technology and Services
28.7%
Information Technology and Services
25.4%
 
Retail
5.7%
Computer Software
15.3%
Hospital & Health Care
10.2%
 
Insurance
4.3%
Internet
6.0%
Insurance
8.5%
 
Consumer Goods
4.3%
Telecommunications
4.2%
Airlines/Aviation
8.5%
 
Business Supplies and Equipment
4.3%
Financial Services
4.2%
Utilities
3.4%
 
Other
73.8%
Other
41.5%
Other
44.1%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Hillary L.
Administrator in Marketing and Advertising

I love that I can access chat from anywhere even on my phone. Potential customers often have questions when browsing a site, and I love how easy it is to use LiveHelpNow to answer questions quickly and convert website visitors to actual customers!

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
LiveHelpNow
Most Helpful Favorable Review
Hillary L.
Administrator in Marketing and Advertising

I love that I can access chat from anywhere even on my phone. Potential customers often have questions when browsing a site, and I love how easy it is to use LiveHelpNow to answer questions quickly and convert website visitors to actual customers!

Most Helpful Critical Review
G2 Crowd User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

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Micro Focus Service Management Automation (SMAX)
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