Compare LiveHelpNow, Jira Service Desk, and ServiceNow

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.3
Ease of Use
Ease of Use
8.7
7.9
7.4
Ease of Setup
Ease of Setup
8.4
7.3
7.2
Ease of Admin
Ease of Admin
8.4
7.4
7.8
Quality of Support
Quality of Support
8.6
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
7.8
Meets Requirements
LiveHelpNow
8.6
Jira Service Desk
8.5
ServiceNow
8.3
Ease of Use
LiveHelpNow
8.7
Jira Service Desk
7.9
ServiceNow
7.4
Ease of Setup
LiveHelpNow
8.4
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
LiveHelpNow
8.4
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
LiveHelpNow
8.6
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
LiveHelpNow
8.9
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
LiveHelpNow
7.7
Jira Service Desk
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
16.4%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.8%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
42.8%
79.4%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%

Reviewers' Industry

 
Information Technology and Services
7.8%
Information Technology and Services
28.7%
Information Technology and Services
27.8%
 
Retail
5.7%
Computer Software
15.3%
Higher Education
7.6%
 
Insurance
4.3%
Internet
6.0%
Hospital & Health Care
7.3%
 
Consumer Goods
4.3%
Telecommunications
4.2%
Computer Software
6.6%
 
Business Supplies and Equipment
4.3%
Financial Services
4.2%
Financial Services
6.0%
 
Other
73.8%
Other
41.5%
Other
44.6%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Utilities

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User in Utilities

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

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