Compare LiveHelpNow, Jira Service Desk, and Spiceworks Help Desk

Pricing

 
Live chat and SMS
$18.90
per month
FOR GROWING TEAMS
$20
/agent/month
YOU HOST IT
Free
 
Knowledge base management
$18.90
per month
GET STARTED
$10
/month
Spiceworks Hosts It
Free
 
Support Ticket Sofware
$18.90
per month
 
Call management
$9
per month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.6
Ease of Use
Ease of Use
8.7
7.9
8.7
Ease of Setup
Ease of Setup
8.4
7.3
8.7
Ease of Admin
Ease of Admin
8.4
7.4
8.8
Quality of Support
Quality of Support
8.6
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
8.2
Meets Requirements
LiveHelpNow
8.6
Jira Service Desk
8.5
Spiceworks Help Desk
8.6
Ease of Use
LiveHelpNow
8.7
Jira Service Desk
7.9
Spiceworks Help Desk
8.7
Ease of Setup
LiveHelpNow
8.4
Jira Service Desk
7.3
Spiceworks Help Desk
8.7
Ease of Admin
LiveHelpNow
8.4
Jira Service Desk
7.4
Spiceworks Help Desk
8.8
Quality of Support
LiveHelpNow
8.6
Jira Service Desk
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
LiveHelpNow
8.9
Jira Service Desk
8.2
Spiceworks Help Desk
8.9
Product Direction (% positive)
LiveHelpNow
7.7
Jira Service Desk
7.8
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
16.4%
22.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.8%
64.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
42.8%
13.1%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
Spiceworks Help Desk
Small-Business
22.5%
Mid-Market
64.4%
Enterprise
13.1%

Reviewers' Industry

 
Information Technology and Services
7.8%
Information Technology and Services
28.7%
Information Technology and Services
20.9%
 
Retail
5.7%
Computer Software
15.3%
Education Management
7.4%
 
Insurance
4.3%
Internet
6.0%
Higher Education
5.9%
 
Consumer Goods
4.3%
Telecommunications
4.2%
Hospital & Health Care
5.3%
 
Business Supplies and Equipment
4.3%
Financial Services
4.2%
Computer Software
3.2%
 
Other
73.8%
Other
41.5%
Other
57.2%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
Spiceworks Help Desk
Information Technology and Services
20.9%
Education Management
7.4%
Higher Education
5.9%
Hospital & Health Care
5.3%
Computer Software
3.2%
Other
57.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

It is very user friendly, our customers appreciate this feature

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

G2 Crowd User

the interface for Spiceworks as a while is not intuitive. Difficult to manage and difficult to navigate.

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

It is very user friendly, our customers appreciate this feature

Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
G2 Crowd User

the interface for Spiceworks as a while is not intuitive. Difficult to manage and difficult to navigate.

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Ask LiveHelpNow a QuestionContact LiveHelpNowRequest More InformationRequest More InformationRequest More InformationRequest More Information