Compare LiveHelpNow vs MindTouch

See this comparison of LiveHelpNow vs. MindTouch based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 96 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 96 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 78 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 77 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 86 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 77 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 95 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.7%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
22.4%
 
Information Technology and Services
7.7%
Computer Software
36.4%
 
Retail
6.2%
Information Technology and Services
16.7%
 
Insurance
4.6%
Financial Services
7.6%
 
Consumer Goods
4.6%
Telecommunications
6.1%
 
Construction
3.8%
Insurance
4.5%
 
Other
73.1%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Timmi R.
Administrator

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

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Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 

LiveHelpNow help desk software. Company and vision

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Kate avatar
Kate from G2 Crowd

Need help?

I can help.