Compare LiveHelpNow vs MindTouch

See this comparison of LiveHelpNow vs. MindTouch based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 99 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 99 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 89 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 98 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.7%
22.4%
 
Information Technology and Services
8.2%
Computer Software
36.4%
 
Retail
6.0%
Information Technology and Services
16.7%
 
Insurance
4.5%
Financial Services
7.6%
 
Consumer Goods
4.5%
Telecommunications
6.1%
 
Real Estate
3.7%
Insurance
4.5%
 
Other
73.1%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 

LiveHelpNow help desk software. Company and vision

Ask MindTouch a QuestionContact MindTouch
Kate from G2 Crowd

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