Compare LiveHelpNow vs MindTouch

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comparison of LiveHelpNow vs. MindTouch
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 100 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 100 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 90 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 99 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.5%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.1%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
22.4%
 
Information Technology and Services
8.0%
Computer Software
36.4%
 
Retail
5.8%
Information Technology and Services
16.7%
 
Construction
4.4%
Financial Services
7.6%
 
Business Supplies and Equipment
4.4%
Telecommunications
6.1%
 
Insurance
4.4%
Insurance
4.5%
 
Other
73.0%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

The consistency of support team members is outstanding to the point that months after I've experienced LiveHelpNow's customer support, I compare that of others to LHN and hope when I seek support elsewhere as a customer that I would receive a similar degree...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 

LiveHelpNow help desk software. Company and vision

Ask MindTouch a QuestionContact MindTouch
Kate from G2 Crowd

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