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Compare LiveHelpNow vs MindTouch

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comparison of LiveHelpNow vs. MindTouch
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 111 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveHelpNow
MindTouch
Optimized for quick response
Add Product
LiveHelpNow
LiveHelpNow
4.2
Based on 111 reviews
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 103 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 103 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 92 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 102 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.4%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.9%
22.4%
 
Information Technology and Services
7.9%
Computer Software
36.4%
 
Retail
5.7%
Information Technology and Services
16.7%
 
Insurance
4.3%
Financial Services
7.6%
 
Consumer Goods
4.3%
Telecommunications
6.1%
 
Business Supplies and Equipment
4.3%
Internet
4.5%
 
Other
73.6%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Brian C.
User

The product is highly customizable and versatile for the nature of our business

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The software/operator panel can be slow (like an old computer).

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 

LiveHelpNow help desk software. Company and vision

No videos provided.
 No downloads provided.
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Kate from G2 Crowd

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