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Compare LiveHelpNow vs Moxie

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comparison of LiveHelpNow vs. Moxie
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Moxie rates 3.6/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 102 reviews)
7.8
(Based on 17 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 102 reviews)
8.1
(Based on 17 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
8.2
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
7.8
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 91 reviews)
8.6
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 101 reviews)
5.7
(Based on 17 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
5.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
57.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.1%
36.8%
 
Information Technology and Services
7.9%
Insurance
11.5%
 
Retail
5.8%
Retail
7.7%
 
Insurance
4.3%
Internet
7.7%
 
Consumer Goods
4.3%
Individual & Family Services
7.7%
 
Business Supplies and Equipment
4.3%
Hospitality
7.7%
 
Other
73.4%
Other
57.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Lea C.
User in Consumer Services

The phone support products provided by LiveHelpNow are helpful. You can keep track of your business see how you may be understaffed during peak hours. You can also manage your agents with the avaialable features. See how long an team member spends with a...

G2 Crowd User in Financial Services

The reporting is very easy to use and complete

Most Helpful Critical Review
Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

 
 

LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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