Compare LiveHelpNow vs Moxie
See this
comparison of LiveHelpNow vs. Moxie
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. Moxie rates 3.6/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Moxie
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
7.5
Ease of Use
Ease of Use
8.7
7.7
Ease of Setup
Ease of Setup
8.4
8.3
Ease of Admin
Ease of Admin
8.4
7.9
Quality of Support
Quality of Support
8.6
8.6
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
7.7
5.1
Meets Requirements
LiveHelpNow
8.6
Moxie
7.5
Ease of Use
LiveHelpNow
8.7
Moxie
7.7
Ease of Setup
LiveHelpNow
8.4
Moxie
8.3
Ease of Admin
LiveHelpNow
8.4
Moxie
7.9
Quality of Support
LiveHelpNow
8.6
Moxie
8.6
Ease of Doing Business With
LiveHelpNow
8.9
Moxie
8.9
Product Direction (% positive)
LiveHelpNow
7.7
Moxie
5.1

Features

Ticket and Case Management
Workflow
LiveHelpNow
8.9
Moxie
Not enough data available
Response Automation
LiveHelpNow
8.7
Moxie
Not enough data available
SLA Management
LiveHelpNow
8.5
Moxie
Not enough data available
Attachments/Screencasts
LiveHelpNow
7.4
Moxie
Not enough data available
Ticket Collaboration
LiveHelpNow
8.2
Moxie
Not enough data available
Ticket creation user experience
LiveHelpNow
8.2
Moxie
Not enough data available
Ticket response user experience
LiveHelpNow
8.5
Moxie
Not enough data available
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Moxie
Not enough data available
Searchable Articles
LiveHelpNow
8.8
Moxie
Not enough data available
Community Forums
LiveHelpNow
7.9
Moxie
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.5
Moxie
Not enough data available
Communication
Pop-up Chat
LiveHelpNow
8.8
Moxie
Not enough data available
Notifications
LiveHelpNow
8.4
Moxie
Not enough data available
Targeted Emails
LiveHelpNow
7.9
Moxie
Not enough data available
In-App Messaging
LiveHelpNow
7.7
Moxie
Not enough data available
Interaction
Web Portals
LiveHelpNow
8.2
Moxie
Not enough data available
Forum to Reponse
LiveHelpNow
7.6
Moxie
Not enough data available
Tickets and Tagging
LiveHelpNow
8.0
Moxie
Not enough data available
Live Chat
LiveHelpNow
9.1
Moxie
Not enough data available
Internal Use
Customization
LiveHelpNow
8.4
Moxie
Not enough data available
Conversation Archiving
LiveHelpNow
8.6
Moxie
Not enough data available
Lead Development
LiveHelpNow
8.0
Moxie
Not enough data available
Knowledge Base
LiveHelpNow
8.0
Moxie
Not enough data available
Team Inbox
LiveHelpNow
7.6
Moxie
Not enough data available
Customer Profiles
LiveHelpNow
8.0
Moxie
Not enough data available
Communication Channels
Customer Portal
LiveHelpNow
8.7
Moxie
Not enough data available
Email to Case
LiveHelpNow
8.2
Moxie
Not enough data available
Chat/Live Support
LiveHelpNow
9.3
Moxie
Not enough data available
Social Integration
LiveHelpNow
8.7
Moxie
Not enough data available
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Moxie
Not enough data available
Customer and Contacts Database
LiveHelpNow
9.2
Moxie
Not enough data available
Products and Version Tracking
LiveHelpNow
9.4
Moxie
Not enough data available
Call Scripting
LiveHelpNow
8.9
Moxie
Not enough data available
Interactive Voice Response (IVR)
LiveHelpNow
9.3
Moxie
Not enough data available
Self Service/Community
Forums
LiveHelpNow
9.3
Moxie
Not enough data available
Knowledge Base
LiveHelpNow
8.8
Moxie
Not enough data available
Ideas/Feedback
LiveHelpNow
8.6
Moxie
Not enough data available
Q&A
LiveHelpNow
8.8
Moxie
Not enough data available
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.7
Moxie
Not enough data available
Reporting
LiveHelpNow
8.4
Moxie
Not enough data available
Dashboards
LiveHelpNow
8.6
Moxie
Not enough data available
Platform
ITIL Compliance
LiveHelpNow
8.6
Moxie
Not enough data available
Mobile User Support
LiveHelpNow
8.6
Moxie
Not enough data available
Customization
LiveHelpNow
8.4
Moxie
Not enough data available
User, Role, and Access Management
LiveHelpNow
8.6
Moxie
Not enough data available
Internationalization
LiveHelpNow
8.6
Moxie
Not enough data available
Performance & Reliability
LiveHelpNow
9.1
Moxie
Not enough data available
Integration APIs
LiveHelpNow
9.2
Moxie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
38.1%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%

Reviewers' Industry

 
Information Technology and Services
7.8%
Insurance
10.7%
 
Retail
5.7%
Financial Services
10.7%
 
Insurance
4.3%
Retail
7.1%
 
Consumer Goods
4.3%
Internet
7.1%
 
Business Supplies and Equipment
4.3%
Individual & Family Services
7.1%
 
Other
73.8%
Other
57.1%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

easy to implement, support is easy to access, fast, and helpful

G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

easy to implement, support is easy to access, fast, and helpful

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Moxie
Most Helpful Favorable Review
G2 Crowd User in Insurance

Very easy to use. I like that you can set up your workspace to how it is the most visually appealing to you and the search feature when looking for the frequently used sayings

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Screenshots

 
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