Compare LiveHelpNow vs Moxie

See this comparison of LiveHelpNow vs. Moxie based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Moxie rates 3.6/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 96 reviews)
7.8
(Based on 17 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 96 reviews)
8.1
(Based on 17 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 78 reviews)
8.2
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 77 reviews)
7.8
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 86 reviews)
8.6
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 77 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 95 reviews)
5.7
(Based on 17 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
5.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.7%
57.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
36.8%
 
Information Technology and Services
7.7%
Insurance
11.5%
 
Retail
6.2%
Retail
7.7%
 
Insurance
4.6%
Hospitality
7.7%
 
Consumer Goods
4.6%
Internet
7.7%
 
Construction
3.8%
Individual & Family Services
7.7%
 
Other
73.1%
Other
57.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The interface is easy to navigate and to configure. If you need help, the LiveHelpNow team is absolutely fantastic and will help you with any aspect, from configuration to billing.

G2 Crowd User

Easy to use interface. Customization of responses allows for my efficient interaction.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

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Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

 
 

LiveHelpNow help desk software. Company and vision

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Kate avatar
Kate from G2 Crowd

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