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Compare LiveHelpNow vs Oracle Service Cloud (formerly RightNow)

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comparison of LiveHelpNow vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 100 reviews)
8.4
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 100 reviews)
8.2
(Based on 57 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
7.8
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 90 reviews)
7.4
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
7.5
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 99 reviews)
6.3
(Based on 56 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.5%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
55.6%
 
Information Technology and Services
8.0%
Information Technology and Services
24.0%
 
Retail
5.8%
Retail
9.6%
 
Construction
4.4%
Financial Services
5.8%
 
Business Supplies and Equipment
4.4%
Computer Software
5.8%
 
Insurance
4.4%
Marketing and Advertising
3.8%
 
Other
73.0%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

We've never had an issue with our service being down or problematic.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

LiveHelpNow help desk software. Company and vision

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Ask Oracle a QuestionContact Oracle
Kate from G2 Crowd

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