Compare LiveHelpNow vs Oracle

See this comparison of LiveHelpNow vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 102 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 95 reviews)
8.3
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 95 reviews)
8.2
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 77 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 76 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 85 reviews)
7.3
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 76 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 94 reviews)
6.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.4%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.6%
50.0%
 
Information Technology and Services
7.1%
Information Technology and Services
27.2%
 
Retail
6.3%
Retail
10.9%
 
Insurance
4.8%
Financial Services
6.5%
 
Consumer Goods
4.8%
Computer Software
6.5%
 
Construction
4.0%
Consumer Electronics
4.3%
 
Other
73.0%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Apparel & Fashion

Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available.

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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 

LiveHelpNow help desk software. Company and vision

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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Kate avatar
Kate from G2 Crowd

Need help?

I can help.