Compare LiveHelpNow vs ProProfs Knowledge Base Software

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comparison of LiveHelpNow vs. ProProfs Knowledge Base Software
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 99 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 99 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.6
(Based on 80 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.5
(Based on 79 reviews)
Not enough data available
Quality of Support
Quality of Support
8.7
(Based on 89 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 79 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.0
(Based on 98 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.7%
0.0%
 
Information Technology and Services
8.2%
Computer Software
28.6%
 
Retail
6.0%
Information Technology and Services
14.3%
 
Insurance
4.5%
Graphic Design
14.3%
 
Consumer Goods
4.5%
Arts and Crafts
14.3%
 
Real Estate
3.7%
Telecommunications
14.3%
 
Other
73.1%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
 

LiveHelpNow help desk software. Company and vision

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