Compare LiveHelpNow vs ProProfs Knowledge Base Software

See this comparison of LiveHelpNow vs. ProProfs Knowledge Base Software based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 103 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 95 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 95 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.6
(Based on 77 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.5
(Based on 76 reviews)
Not enough data available
Quality of Support
Quality of Support
8.7
(Based on 85 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 76 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.0
(Based on 94 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.5%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.1%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.4%
0.0%
 
Information Technology and Services
7.0%
Computer Software
28.6%
 
Retail
6.3%
Information Technology and Services
14.3%
 
Insurance
4.7%
Graphic Design
14.3%
 
Consumer Goods
4.7%
Arts and Crafts
14.3%
 
Construction
3.9%
Telecommunications
14.3%
 
Other
73.4%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Apparel & Fashion

Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available.

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Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

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Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

 
 

LiveHelpNow help desk software. Company and vision

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Kate avatar
Kate from G2 Crowd

Need help?

I can help.