Compare LiveHelpNow vs ProProfs Knowledge Base Software
See this
comparison of LiveHelpNow vs. ProProfs Knowledge Base Software
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
9.0
Ease of Use
Ease of Use
8.7
9.4
Ease of Setup
Ease of Setup
8.4
Not enough data available
Ease of Admin
Ease of Admin
8.4
Not enough data available
Quality of Support
Quality of Support
8.6
8.6
Ease of Doing Business With
Ease of Doing Business With
8.9
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
Meets Requirements
LiveHelpNow
8.6
ProProfs Knowledge Base Software
9.0
Ease of Use
LiveHelpNow
8.7
ProProfs Knowledge Base Software
9.4
Ease of Setup
LiveHelpNow
8.4
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
LiveHelpNow
8.4
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
LiveHelpNow
8.6
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
LiveHelpNow
8.9
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
LiveHelpNow
7.7
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
LiveHelpNow
8.8
ProProfs Knowledge Base Software
Not enough data available
Community Forums
LiveHelpNow
7.9
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.5
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
LiveHelpNow
8.2
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
LiveHelpNow
7.6
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
LiveHelpNow
8.0
ProProfs Knowledge Base Software
Not enough data available
Live Chat
LiveHelpNow
9.1
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
9.1%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Information Technology and Services
7.8%
Computer Software
50.0%
 
Retail
5.7%
Information Technology and Services
18.8%
 
Insurance
4.3%
Telecommunications
6.3%
 
Consumer Goods
4.3%
Internet
6.3%
 
Business Supplies and Equipment
4.3%
Graphic Design
6.3%
 
Other
73.8%
Other
12.5%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Rodolfo O.
Administrator

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

 
LiveHelpNow
Most Helpful Favorable Review
Rodolfo O.
Administrator

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Screenshots

 
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ProProfs Knowledge Base Software
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