Compare LiveHelpNow vs Salesforce Knowledge

See this comparison of LiveHelpNow vs. Salesforce Knowledge based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 102 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets Requirements
Meets Requirements
8.8
(Based on 95 reviews)
Not enough data available
Ease of Use
Ease of Use
8.8
(Based on 95 reviews)
Not enough data available
Ease of Setup
Ease of Setup
8.6
(Based on 77 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.5
(Based on 76 reviews)
Not enough data available
Quality of Support
Quality of Support
8.7
(Based on 85 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 76 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.0
(Based on 94 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.6%
60.0%
 
Information Technology and Services
7.1%
Computer Software
33.3%
 
Retail
6.3%
Computer & Network Security
22.2%
 
Insurance
4.8%
Internet
22.2%
 
Consumer Goods
4.8%
Insurance
22.2%
 
Construction
4.0%
 
Other
73.0%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Easy of use and features are very good for the price.

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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LiveHelpNow help desk software. Company and vision

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Kate avatar
Kate from G2 Crowd

Need help?

I can help.