Compare LiveHelpNow vs Salesforce Knowledge

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comparison of LiveHelpNow vs. Salesforce Knowledge
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 100 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 100 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 90 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 99 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.5%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.1%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
50.0%
 
Information Technology and Services
8.0%
Internet
22.2%
 
Retail
5.8%
Computer Software
16.7%
 
Construction
4.4%
Computer & Network Security
11.1%
 
Business Supplies and Equipment
4.4%
Hospital & Health Care
11.1%
 
Insurance
4.4%
Insurance
11.1%
 
Other
73.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert...

G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Most Helpful Critical Review
Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
 No screenshots provided.
 

LiveHelpNow help desk software. Company and vision

No videos provided.
 No downloads provided.
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Kate from G2 Crowd

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