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Compare LiveHelpNow vs Salesforce Knowledge

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comparison of LiveHelpNow vs. Salesforce Knowledge
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 111 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 103 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 103 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 92 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 102 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.4%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.9%
45.5%
 
Information Technology and Services
7.9%
Internet
22.2%
 
Retail
5.7%
Computer Software
22.2%
 
Insurance
4.3%
Insurance
11.1%
 
Consumer Goods
4.3%
Hospital & Health Care
11.1%
 
Business Supplies and Equipment
4.3%
Textiles
5.6%
 
Other
73.6%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that I can chat in and get help whenever I need it.

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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