Compare LiveHelpNow vs Salesforce Knowledge

See this comparison of LiveHelpNow vs. Salesforce Knowledge based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 106 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 98 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 98 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 79 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 78 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 88 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 78 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 97 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.9%
50.0%
 
Information Technology and Services
8.3%
Internet
22.2%
 
Retail
6.1%
Computer Software
16.7%
 
Insurance
4.5%
Computer & Network Security
11.1%
 
Consumer Goods
4.5%
Hospital & Health Care
11.1%
 
Real Estate
3.8%
Insurance
11.1%
 
Other
72.7%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Real Estate

LiveHelpNow is very easy to learn and use for live chat request, tickets and offline messaging. I would recommend this for any business. Provides simplicity for assisting customers. Many features for quick responses and resolutions.

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 No screenshots provided.
 

LiveHelpNow help desk software. Company and vision

No videos provided.
 No downloads provided.
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Kate from G2 Crowd

Need help?

I can help.