Compare LiveHelpNow vs SF Service Cloud

See this comparison of LiveHelpNow vs. Salesforce Service Cloud based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 96 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 96 reviews)
8.1
(Based on 1082 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 78 reviews)
7.7
(Based on 490 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 77 reviews)
8.1
(Based on 498 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 86 reviews)
8.2
(Based on 950 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 77 reviews)
8.5
(Based on 488 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 95 reviews)
8.0
(Based on 1067 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
26.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.7%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
31.5%
 
Information Technology and Services
7.7%
Computer Software
16.7%
 
Retail
6.2%
Information Technology and Services
14.7%
 
Insurance
4.6%
Internet
9.0%
 
Consumer Goods
4.6%
Hospital & Health Care
3.5%
 
Construction
3.8%
Non-Profit Organization Management
3.4%
 
Other
73.1%
Other
52.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Ease of use. The end user interface is really aesthetically pleasing.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 

LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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