Compare LiveHelpNow vs Salesforce Service Cloud

See this comparison of LiveHelpNow vs. Salesforce Service Cloud based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 99 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 99 reviews)
8.1
(Based on 1,213 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
7.7
(Based on 549 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.2
(Based on 559 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 89 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
8.5
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 98 reviews)
8.1
(Based on 1,197 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.7%
32.8%
 
Information Technology and Services
8.2%
Computer Software
16.1%
 
Retail
6.0%
Information Technology and Services
15.1%
 
Insurance
4.5%
Internet
8.6%
 
Consumer Goods
4.5%
Financial Services
3.7%
 
Real Estate
3.7%
Hospital & Health Care
3.5%
 
Other
73.1%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kimberly T.
User

This software is very user friendly. It was easy to learn how to use. It is also easy to train our customer service reps to use the software. Our members certainly like the option to get live help with their questions.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
 

LiveHelpNow help desk software. Company and vision

Ask SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

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