Compare LiveHelpNow vs SF Service Cloud

See this comparison of LiveHelpNow vs. Salesforce Service Cloud based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 102 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 95 reviews)
8.5
(Based on 1014 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 95 reviews)
8.1
(Based on 1014 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 77 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 76 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 85 reviews)
8.2
(Based on 887 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 76 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 94 reviews)
8.0
(Based on 1000 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.4%
42.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.6%
30.5%
 
Information Technology and Services
7.1%
Computer Software
17.2%
 
Retail
6.3%
Information Technology and Services
13.7%
 
Insurance
4.8%
Internet
9.6%
 
Consumer Goods
4.8%
Hospital & Health Care
3.5%
 
Construction
4.0%
Non-Profit Organization Management
3.5%
 
Other
73.0%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 

LiveHelpNow help desk software. Company and vision

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Ask SF Service Cloud a QuestionContact SF Service Cloud
Kate avatar
Kate from G2 Crowd

Need help?

I can help.