Compare LiveHelpNow vs Salesforce Service Cloud

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comparison of LiveHelpNow vs. Salesforce Service Cloud
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,470 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Call management
$9 per month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Support Ticket Sofware
$18.90 per month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Knowledge base management
$18.90 per month
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
8.6
(Based on 1,316 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.2
(Based on 1,318 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
7.7
(Based on 578 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
8.1
(Based on 583 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
8.2
(Based on 1,159 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
8.5
(Based on 568 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
8.0
(Based on 1,298 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
33.8%
 
Information Technology and Services
7.8%
Information Technology and Services
14.6%
 
Retail
5.7%
Computer Software
14.6%
 
Insurance
4.3%
Internet
8.3%
 
Consumer Goods
4.3%
Hospital & Health Care
3.6%
 
Business Supplies and Equipment
4.3%
Financial Services
3.4%
 
Other
73.8%
Other
55.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Construction

I like the ease of setting up operators, pictures, banners, and surveys.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
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Kate from G2 Crowd

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