Compare LiveHelpNow vs Salesforce Service Cloud

See this

comparison of LiveHelpNow vs. Salesforce Service Cloud
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,343 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
LiveHelpNow
Salesforce Service Cloud
Optimized for quick response
Add Product
LiveHelpNow
LiveHelpNow
4.2
Based on 110 reviews
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,343 reviews
Optimized for quick response
 
Live chat and SMS
$18.90 per month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Call management
$9 per month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Support Ticket Sofware
$18.90 per month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Knowledge base management
$18.90 per month
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 102 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 102 reviews)
8.1
(Based on 1,212 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
7.7
(Based on 533 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
8.1
(Based on 541 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 91 reviews)
8.2
(Based on 1,065 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
8.5
(Based on 527 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 101 reviews)
8.0
(Based on 1,195 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.1%
32.2%
 
Information Technology and Services
7.9%
Computer Software
15.1%
 
Retail
5.8%
Information Technology and Services
14.6%
 
Insurance
4.3%
Internet
8.8%
 
Business Supplies and Equipment
4.3%
Hospital & Health Care
3.6%
 
Consumer Goods
4.3%
Financial Services
3.5%
 
Other
73.4%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Scott S.
Administrator

The customer service and general ease of use

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 

LiveHelpNow help desk software. Company and vision

No videos provided.
 No downloads provided.
Ask SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

Need help?

I can help.