Compare LiveHelpNow vs SnapEngage

See this comparison of LiveHelpNow vs. SnapEngage based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Plus Plan (Most Popular!)
$140 /month
 
Knowledge base management
$18.90 per month
Business Plan
$60 /month.
 
Support Ticket Sofware
$18.90 per month
Enterprise Plan
Custom
 
Call management
$9 per month
Premier Plan
$420 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 99 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 99 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 89 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 98 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.7%
9.8%
 
Information Technology and Services
8.2%
Computer Software
14.9%
 
Retail
6.0%
Information Technology and Services
14.2%
 
Insurance
4.5%
Financial Services
5.4%
 
Consumer Goods
4.5%
Insurance
4.7%
 
Real Estate
3.7%
Telecommunications
4.7%
 
Other
73.1%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The new changes that LHN has made to allow for customizing each client's offline and ticketing window is the exact thing I was looking for a couple of years ago. Also the fact that you can customize the customer survey is a big plus. There are a lot of...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The software/operator panel can be slow (like an old computer).

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

 
 

LiveHelpNow help desk software. Company and vision

No videos provided.
 No downloads provided.
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Kate from G2 Crowd

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