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Compare LiveHelpNow vs SnapEngage

See this

comparison of LiveHelpNow vs. SnapEngage
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. SnapEngage rates 4.5/5 stars with 124 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Plus Plan (Most Popular!)
$140 /month
 
Knowledge base management
$18.90 per month
Business Plan
$60 /month.
 
Support Ticket Sofware
$18.90 per month
Enterprise Plan
Custom
 
Call management
$9 per month
Premier Plan
$420 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 102 reviews)
8.8
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 102 reviews)
9.3
(Based on 122 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 91 reviews)
9.2
(Based on 111 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 101 reviews)
8.7
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
48.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.1%
9.8%
 
Information Technology and Services
7.9%
Computer Software
14.8%
 
Retail
5.8%
Information Technology and Services
14.8%
 
Insurance
4.3%
Financial Services
5.4%
 
Business Supplies and Equipment
4.3%
Insurance
4.7%
 
Consumer Goods
4.3%
Telecommunications
4.7%
 
Other
73.4%
Other
55.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Angela A.
Administrator

LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
 

LiveHelpNow help desk software. Company and vision

No videos provided.
 No downloads provided.
Ask SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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