Compare LiveHelpNow vs SnapEngage

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comparison of LiveHelpNow vs. SnapEngage
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Essentials
From $16 per user / per month
 
Call management
$9 per month
Professional
From $26 per user / per month
 
Knowledge base management
$18.90 per month
Enterprise
From $40 per user / per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
8.8
(Based on 123 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
9.3
(Based on 125 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.2
(Based on 114 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
8.7
(Based on 123 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
9.5%
 
Information Technology and Services
7.8%
Information Technology and Services
14.5%
 
Retail
5.7%
Computer Software
14.5%
 
Insurance
4.3%
Financial Services
5.3%
 
Consumer Goods
4.3%
Telecommunications
4.6%
 
Business Supplies and Equipment
4.3%
Insurance
4.6%
 
Other
73.8%
Other
56.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kellen W.
Administrator

Easabillity of using software and platform. Easy to implement on website.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

 
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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