Compare LiveHelpNow vs Solvvy

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comparison of LiveHelpNow vs. Solvvy
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Solvvy rates 4.8/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveHelpNow
Solvvy
Optimized for quick response
Add Product
LiveHelpNow
LiveHelpNow
4.2
Based on 109 reviews
Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 100 reviews)
8.9
(Based on 19 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 100 reviews)
9.4
(Based on 19 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
9.1
(Based on 18 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
9.3
(Based on 19 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 90 reviews)
9.5
(Based on 19 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
9.7
(Based on 19 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 99 reviews)
10.0
(Based on 19 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.5%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.1%
83.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
0.0%
 
Information Technology and Services
8.0%
Internet
33.3%
 
Retail
5.8%
Computer Software
23.3%
 
Construction
4.4%
Retail
16.7%
 
Business Supplies and Equipment
4.4%
Consumer Electronics
6.7%
 
Insurance
4.4%
Computer Networking
6.7%
 
Other
73.0%
Other
13.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Mental Health Care

Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles are comprehensive and thorough. The google translate feature is essential for my business as I interact with...

Jessica H.
Executive Sponsor in Internet

The UI for end-users is simple, direct, and walks them through the experience seamlessly. Dashboards are insightful and provide you with all the stats you need over any given time period. The MVP feature has been the training model though. Even with a...

Most Helpful Critical Review
Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

 
 

LiveHelpNow help desk software. Company and vision

Ask Solvvy a QuestionContact Solvvy
Kate from G2 Crowd

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