Compare LiveHelpNow, Solvvy, and LiveChat

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LiveHelpNow
Solvvy
Optimized for quick response
LiveChat
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LiveHelpNow
LiveHelpNow
4.2
Based on 112 reviews
remove product
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
LiveChat
LiveChat
4.5
Based on 531 reviews
 
Live chat and SMS
$18.90 per month
Starter
$16 per seat / month
 
Knowledge base management
$18.90 per month
Team
$33 per seat / month
 
Support Ticket Sofware
$18.90 per month
Business
$50 per seat / month
 
Call management
$9 per month
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
9.0
(Based on 20 reviews)
9.2
(Based on 504 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
9.3
(Based on 20 reviews)
9.4
(Based on 503 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
9.1
(Based on 19 reviews)
9.2
(Based on 209 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
9.3
(Based on 20 reviews)
9.2
(Based on 209 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.5
(Based on 20 reviews)
9.2
(Based on 464 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
9.7
(Based on 20 reviews)
9.2
(Based on 202 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
10.0
(Based on 20 reviews)
8.5
(Based on 502 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
48.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0.0%
16.2%
 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
9.6%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
8.6%
 
Insurance
4.3%
Retail
15.6%
Internet
5.1%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Retail
4.9%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.5%
 
Other
73.8%
Other
12.5%
Other
68.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kellen W.
Administrator

Easabillity of using software and platform. Easy to implement on website.

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

G2 Crowd User in Information Technology and Services

The lag on server response when we are close to max capacity.

 
 No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Solvvy a QuestionContact Solvvy
Kate from G2 Crowd

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