Compare LiveHelpNow, Solvvy, LiveChat, and Intercom
 
LiveHelpNow
LiveHelpNow
Solvvy
Solvvy
Optimized for quick response
LiveChat
LiveChat
Intercom
Intercom
Optimized for quick response

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
Engage
$53
starting from
 
Call management
$9
per month
Team
$33
per seat / month
Respond
$53
starting from
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
Educate
$49
monthly flat rate
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
9.1
8.6
Ease of Use
Ease of Use
8.7
9.3
9.4
8.7
Ease of Setup
Ease of Setup
8.4
8.9
9.1
8.3
Ease of Admin
Ease of Admin
8.4
9.2
9.2
8.7
Quality of Support
Quality of Support
8.6
9.4
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
8.4
8.5
Meets Requirements
LiveHelpNow
8.6
Solvvy
8.8
LiveChat
9.1
Intercom
8.6
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
LiveChat
9.4
Intercom
8.7
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
LiveChat
9.1
Intercom
8.3
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
LiveChat
9.2
Intercom
8.7
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
LiveChat
9.1
Intercom
8.5
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
LiveChat
9.2
Intercom
8.8
Product Direction (% positive)
LiveHelpNow
7.7
Solvvy
10.0
LiveChat
8.4
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
47.5%
69.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
35.6%
26.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0%
16.9%
4.0%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
LiveChat
Small-Business
47.5%
Mid-Market
35.6%
Enterprise
16.9%
Intercom
Small-Business
69.1%
Mid-Market
26.9%
Enterprise
4.0%

Reviewers' Industry

 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
9.6%
Computer Software
24.7%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
8.3%
Internet
16.9%
 
Insurance
4.3%
Retail
15.6%
Retail
4.9%
Information Technology and Services
15.2%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Internet
4.9%
Marketing and Advertising
6.9%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
Education Management
2.0%
 
Other
73.8%
Other
12.5%
Other
69.0%
Other
34.3%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
LiveChat
Computer Software
9.6%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.0%
Intercom
Computer Software
24.7%
Internet
16.9%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

It is very user friendly, our customers appreciate this feature

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

It is very user friendly, our customers appreciate this feature

Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

Solvvy
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveHelpNow
No videos provided
Solvvy
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Solvvy a QuestionContact SolvvyAsk Intercom a QuestionContact Intercom