Compare LiveHelpNow, Solvvy, LiveChat, and LiveEngage

Pricing

 
Live chat and SMS
$18.90 per month
Starter
$16 per seat / month
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Call management
$9 per month
Team
$33 per seat / month
 
Knowledge base management
$18.90 per month
Business
$50 per seat / month
 
Support Ticket Sofware
$18.90 per month
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
9.1
7.9
Ease of Use
Ease of Use
8.7
9.3
9.4
7.7
Ease of Setup
Ease of Setup
8.4
8.9
9.1
6.7
Ease of Admin
Ease of Admin
8.4
9.2
9.2
7.0
Quality of Support
Quality of Support
8.6
9.4
9.1
7.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
6.9
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
8.4
6.6
Meets Requirements
LiveHelpNow
8.6
Solvvy
8.8
LiveChat
9.1
LiveEngage
7.9
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
LiveChat
9.4
LiveEngage
7.7
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
LiveChat
9.1
LiveEngage
6.7
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
LiveChat
9.2
LiveEngage
7.0
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
LiveChat
9.1
LiveEngage
7.1
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
LiveChat
9.2
LiveEngage
6.9
Product Direction (% positive)
LiveHelpNow
7.7
Solvvy
10.0
LiveChat
8.4
LiveEngage
6.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
47.2%
27.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
35.8%
43.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0%
17.0%
29.2%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
LiveChat
Small-Business
47.2%
Mid-Market
35.8%
Enterprise
17.0%
LiveEngage
Small-Business
27.1%
Mid-Market
43.8%
Enterprise
29.2%

Reviewers' Industry

 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
9.5%
Telecommunications
12.1%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
8.4%
Computer Software
8.6%
 
Insurance
4.3%
Retail
15.6%
Internet
4.9%
Philanthropy
6.9%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Retail
4.8%
Outsourcing/Offshoring
6.9%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
Consumer Goods
6.9%
 
Other
73.8%
Other
12.5%
Other
69.1%
Other
58.6%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Internet
4.9%
Retail
4.8%
Telecommunications
3.3%
Other
69.1%
LiveEngage
Telecommunications
12.1%
Computer Software
8.6%
Philanthropy
6.9%
Outsourcing/Offshoring
6.9%
Consumer Goods
6.9%
Other
58.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

G2 Crowd User in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 Crowd User

I dislike the fact that from past experiences it’s not always a truthful person on the other end, using my information with good intentions!

G2 Crowd User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Solvvy
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User

I dislike the fact that from past experiences it’s not always a truthful person on the other end, using my information with good intentions!

LiveEngage
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
G2 Crowd User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveHelpNow
No videos provided
Solvvy
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveEngage
No videos provided

Downloads

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