Compare LiveHelpNow, Solvvy, LiveChat, and Olark

Pricing

 
Live chat and SMS
$18.90 per month
Starter
$16 per seat / month
Olark Live Chat
$17 per month
 
Call management
$9 per month
Team
$33 per seat / month
 
Knowledge base management
$18.90 per month
Business
$50 per seat / month
 
Support Ticket Sofware
$18.90 per month
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
9.1
8.8
Ease of Use
Ease of Use
8.7
9.3
9.4
9.2
Ease of Setup
Ease of Setup
8.4
8.9
9.1
9.0
Ease of Admin
Ease of Admin
8.4
9.2
9.2
8.9
Quality of Support
Quality of Support
8.6
9.4
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
8.4
8.1
Meets Requirements
LiveHelpNow
8.6
Solvvy
8.8
LiveChat
9.1
Olark
8.8
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
LiveChat
9.4
Olark
9.2
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
LiveChat
9.1
Olark
9.0
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
LiveChat
9.2
Olark
8.9
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
LiveChat
9.1
Olark
8.8
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
LiveChat
9.2
Olark
9.1
Product Direction (% positive)
LiveHelpNow
7.7
Solvvy
10.0
LiveChat
8.4
Olark
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
47.2%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
35.8%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0%
17.0%
5.3%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
LiveChat
Small-Business
47.2%
Mid-Market
35.8%
Enterprise
17.0%
Olark
Small-Business
48.7%
Mid-Market
46.0%
Enterprise
5.3%

Reviewers' Industry

 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
9.5%
Computer Software
23.0%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
8.4%
Internet
13.2%
 
Insurance
4.3%
Retail
15.6%
Internet
4.9%
Retail
6.0%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Retail
4.8%
Education Management
4.7%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
Marketing and Advertising
3.4%
 
Other
73.8%
Other
12.5%
Other
69.1%
Other
49.8%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Internet
4.9%
Retail
4.8%
Telecommunications
3.3%
Other
69.1%
Olark
Computer Software
23.0%
Internet
13.2%
Retail
6.0%
Education Management
4.7%
Marketing and Advertising
3.4%
Other
49.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

easy to implement, support is easy to access, fast, and helpful

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 Crowd User in Marketing and Advertising

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just...

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

easy to implement, support is easy to access, fast, and helpful

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Solvvy
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just...

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveHelpNow
No videos provided
Solvvy
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Olark
No videos provided
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