Compare LiveHelpNow, Solvvy, LiveChat, and Pure Chat

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
Free
100% Free
 
Call management
$9
per month
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
9.1
8.9
Ease of Use
Ease of Use
8.7
9.3
9.4
9.3
Ease of Setup
Ease of Setup
8.4
8.9
9.1
9.3
Ease of Admin
Ease of Admin
8.4
9.2
9.2
9.0
Quality of Support
Quality of Support
8.6
9.4
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
8.4
9.0
Meets Requirements
LiveHelpNow
8.6
Solvvy
8.8
LiveChat
9.1
Pure Chat
8.9
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
LiveChat
9.4
Pure Chat
9.3
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
LiveChat
9.1
Pure Chat
9.3
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
LiveChat
9.2
Pure Chat
9.0
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
LiveChat
9.1
Pure Chat
9.0
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
LiveChat
9.2
Pure Chat
9.3
Product Direction (% positive)
LiveHelpNow
7.7
Solvvy
10.0
LiveChat
8.4
Pure Chat
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
47.2%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
35.8%
28.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0%
17.0%
11.3%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
LiveChat
Small-Business
47.2%
Mid-Market
35.8%
Enterprise
17.0%
Pure Chat
Small-Business
60.7%
Mid-Market
28.0%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
9.5%
Higher Education
6.1%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
8.4%
Financial Services
6.1%
 
Insurance
4.3%
Retail
15.6%
Internet
4.9%
Computer Software
6.1%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Retail
4.8%
Retail
5.1%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
Information Technology and Services
5.1%
 
Other
73.8%
Other
12.5%
Other
69.1%
Other
71.7%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Internet
4.9%
Retail
4.8%
Telecommunications
3.3%
Other
69.1%
Pure Chat
Higher Education
6.1%
Financial Services
6.1%
Computer Software
6.1%
Retail
5.1%
Information Technology and Services
5.1%
Other
71.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and...

Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

G2 Crowd User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and...

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Solvvy
Most Helpful Favorable Review
Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 Crowd User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveHelpNow
No videos provided
Solvvy
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided

Downloads

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