Compare LiveHelpNow, Solvvy, LiveChat, and Zendesk Chat

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
LITE
Free
 
Call management
$9
per month
Team
$33
per seat / month
BASIC
$11.20
per agent/mo. ( billed annually)
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
ADVANCED
$20
per agent/mo. (billed annually)
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
9.1
8.8
Ease of Use
Ease of Use
8.7
9.3
9.4
8.8
Ease of Setup
Ease of Setup
8.4
8.9
9.1
8.5
Ease of Admin
Ease of Admin
8.4
9.2
9.2
8.3
Quality of Support
Quality of Support
8.6
9.4
9.1
8.4
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
8.5
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
8.4
8.6
Meets Requirements
LiveHelpNow
8.6
Solvvy
8.8
LiveChat
9.1
Zendesk Chat
8.8
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
LiveChat
9.4
Zendesk Chat
8.8
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
LiveChat
9.1
Zendesk Chat
8.5
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
LiveChat
9.2
Zendesk Chat
8.3
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
LiveChat
9.1
Zendesk Chat
8.4
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
LiveChat
9.2
Zendesk Chat
8.5
Product Direction (% positive)
LiveHelpNow
7.7
Solvvy
10.0
LiveChat
8.4
Zendesk Chat
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
47.2%
47.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
35.8%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0%
17.0%
11.9%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
LiveChat
Small-Business
47.2%
Mid-Market
35.8%
Enterprise
17.0%
Zendesk Chat
Small-Business
47.3%
Mid-Market
40.8%
Enterprise
11.9%

Reviewers' Industry

 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
9.5%
Computer Software
15.5%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
8.4%
Information Technology and Services
8.5%
 
Insurance
4.3%
Retail
15.6%
Internet
4.9%
Internet
8.0%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Retail
4.8%
Consumer Services
6.3%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
Telecommunications
5.1%
 
Other
73.8%
Other
12.5%
Other
69.1%
Other
56.7%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Internet
4.9%
Retail
4.8%
Telecommunications
3.3%
Other
69.1%
Zendesk Chat
Computer Software
15.5%
Information Technology and Services
8.5%
Internet
8.0%
Consumer Services
6.3%
Telecommunications
5.1%
Other
56.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and...

Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

G2 Crowd User in E-Learning

It is often very glitchy. We get disconnected often

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and...

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Solvvy
Most Helpful Favorable Review
Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Mechanical or Industrial Engineering

Wish there could be better filtering of users.

Zendesk Chat
Most Helpful Favorable Review
Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
G2 Crowd User in E-Learning

It is often very glitchy. We get disconnected often

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveHelpNow
No videos provided
Solvvy
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Zendesk Chat
No videos provided

Downloads

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