Compare LiveHelpNow, Solvvy, and Zendesk Support

 
Live chat and SMS
$18.90 per month
Essential
$5 /month
 
Call management
$9 per month
Team
$19 /month
 
Knowledge base management
$18.90 per month
Professional
$49 /month
 
Support Ticket Sofware
$18.90 per month
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
9.0
(Based on 20 reviews)
8.8
(Based on 1,284 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
9.3
(Based on 20 reviews)
8.7
(Based on 1,288 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
9.1
(Based on 19 reviews)
8.3
(Based on 609 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
9.3
(Based on 20 reviews)
8.4
(Based on 632 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.5
(Based on 20 reviews)
8.5
(Based on 1,095 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
9.7
(Based on 20 reviews)
8.6
(Based on 592 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
10.0
(Based on 20 reviews)
7.9
(Based on 1,275 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0.0%
16.4%
 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
18.0%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
15.3%
 
Insurance
4.3%
Retail
15.6%
Internet
10.5%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
73.8%
Other
12.5%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

Extremely simple layout. Very easy to manuever

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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