Compare LiveHelpNow, Solvvy, Zendesk Support, and Freshdesk

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Support Ticket Sofware
$18.90
per month
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Call management
$9
per month
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Knowledge base management
$18.90
per month
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
8.6
8.5
Ease of Use
Ease of Use
8.7
9.3
8.6
8.8
Ease of Setup
Ease of Setup
8.4
8.9
8.2
8.5
Ease of Admin
Ease of Admin
8.4
9.2
8.3
8.7
Quality of Support
Quality of Support
8.6
9.4
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.6
8.6
Meets Requirements
LiveHelpNow
8.6
Solvvy
8.8
Zendesk Support
8.6
Freshdesk
8.5
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
Zendesk Support
8.2
Freshdesk
8.5
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
LiveHelpNow
7.7
Solvvy
10.0
Zendesk Support
7.6
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
Zendesk Support
8.6
Freshdesk
8.7
Searchable Articles
LiveHelpNow
8.8
Solvvy
9.7
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
LiveHelpNow
7.9
Solvvy
Not enough data available
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
LiveHelpNow
8.5
Solvvy
8.6
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
LiveHelpNow
8.2
Solvvy
9.4
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
LiveHelpNow
7.6
Solvvy
Not enough data available
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
LiveHelpNow
8.0
Solvvy
9.0
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
LiveHelpNow
9.1
Solvvy
Not enough data available
Zendesk Support
8.5
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
39.0%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
44.7%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0%
16.3%
10.7%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.2%
Enterprise
10.7%

Reviewers' Industry

 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
17.9%
Information Technology and Services
20.3%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
15.3%
Computer Software
14.0%
 
Insurance
4.3%
Retail
15.6%
Internet
10.3%
Internet
5.9%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
Education Management
3.7%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
E-Learning
3.4%
 
Other
73.8%
Other
12.5%
Other
48.4%
Other
52.7%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Solvvy
Most Helpful Favorable Review
Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
No videos provided
LiveHelpNow
No videos provided
Solvvy
Zendesk Support
No videos provided
Freshdesk
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