Compare LiveHelpNow, Solvvy, Zendesk Support, and HappyFox

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
Mighty
$29
per staff / month
 
Call management
$9
per month
Team
$19
/month
Enterprise
$69
per staff / month
 
Knowledge base management
$18.90
per month
Professional
$49
/month
Fantastic
$49
per staff / month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
8.6
8.9
Ease of Use
Ease of Use
8.7
9.3
8.6
9.3
Ease of Setup
Ease of Setup
8.4
8.9
8.2
8.9
Ease of Admin
Ease of Admin
8.4
9.2
8.3
9.1
Quality of Support
Quality of Support
8.6
9.4
8.4
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.6
9.3
Meets Requirements
LiveHelpNow
8.6
Solvvy
8.8
Zendesk Support
8.6
HappyFox
8.9
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
Zendesk Support
8.4
HappyFox
9.2
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
LiveHelpNow
7.7
Solvvy
10.0
Zendesk Support
7.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
Searchable Articles
LiveHelpNow
8.8
Solvvy
9.7
Zendesk Support
8.6
HappyFox
8.8
Community Forums
LiveHelpNow
7.9
Solvvy
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.5
Solvvy
8.6
Zendesk Support
8.2
HappyFox
Not enough data available
Interaction
Web Portals
LiveHelpNow
8.2
Solvvy
9.4
Zendesk Support
8.6
HappyFox
7.2
Forum to Reponse
LiveHelpNow
7.6
Solvvy
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Tickets and Tagging
LiveHelpNow
8.0
Solvvy
9.0
Zendesk Support
8.9
HappyFox
9.3
Live Chat
LiveHelpNow
9.1
Solvvy
Not enough data available
Zendesk Support
8.5
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
39.1%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
44.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0%
16.3%
15.5%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
17.9%
Information Technology and Services
14.1%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
15.3%
Computer Software
12.2%
 
Insurance
4.3%
Retail
15.6%
Internet
10.3%
Higher Education
6.4%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
Real Estate
3.8%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
Education Management
3.8%
 
Other
73.8%
Other
12.5%
Other
48.4%
Other
59.6%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Solvvy
Most Helpful Favorable Review
Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 No videos provided
No videos providedNo videos provided
LiveHelpNow
No videos provided
Solvvy
Zendesk Support
No videos provided
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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