Compare LiveHelpNow, Solvvy, Zendesk Support, and Help Scout

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
Basic
$8
user/month
 
Call management
$9
per month
Team
$19
/month
Standard
$15
user/month
 
Knowledge base management
$18.90
per month
Professional
$49
/month
Plus
$27
user/month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
8.6
8.4
Ease of Use
Ease of Use
8.7
9.3
8.6
9.2
Ease of Setup
Ease of Setup
8.4
8.9
8.2
8.8
Ease of Admin
Ease of Admin
8.4
9.2
8.3
8.8
Quality of Support
Quality of Support
8.6
9.4
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.6
7.7
Meets Requirements
LiveHelpNow
8.6
Solvvy
8.8
Zendesk Support
8.6
Help Scout
8.4
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
Zendesk Support
8.4
Help Scout
8.8
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.4
Help Scout
9.0
Product Direction (% positive)
LiveHelpNow
7.7
Solvvy
10.0
Zendesk Support
7.6
Help Scout
7.7

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
LiveHelpNow
8.8
Solvvy
9.7
Zendesk Support
8.6
Help Scout
7.8
Community Forums
LiveHelpNow
7.9
Solvvy
Not enough data available
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
LiveHelpNow
8.5
Solvvy
8.6
Zendesk Support
8.2
Help Scout
8.1
Interaction
Web Portals
LiveHelpNow
8.2
Solvvy
9.4
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
LiveHelpNow
7.6
Solvvy
Not enough data available
Zendesk Support
8.5
Help Scout
8.0
Tickets and Tagging
LiveHelpNow
8.0
Solvvy
9.0
Zendesk Support
8.9
Help Scout
8.7
Live Chat
LiveHelpNow
9.1
Solvvy
Not enough data available
Zendesk Support
8.5
Help Scout
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
39.1%
57.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
44.6%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0%
16.3%
3.1%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%

Reviewers' Industry

 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
17.9%
Computer Software
22.5%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
15.3%
Internet
18.9%
 
Insurance
4.3%
Retail
15.6%
Internet
10.3%
Information Technology and Services
8.3%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
Marketing and Advertising
5.9%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
Hospital & Health Care
4.7%
 
Other
73.8%
Other
12.5%
Other
48.4%
Other
39.6%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Solvvy
Most Helpful Favorable Review
Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Screenshots

 
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Videos

 No videos provided
No videos providedNo videos provided
LiveHelpNow
No videos provided
Solvvy
Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
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