Compare LiveHelpNow, Solvvy, Zendesk Support, and Zoho Desk

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
FREE
$0
/agent/month
 
Call management
$9
per month
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Support Ticket Sofware
$18.90
per month
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Knowledge base management
$18.90
per month
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Support Ticket Sofware
$18.90per month
Knowledge base management
$18.90per month
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
8.6
8.7
Ease of Use
Ease of Use
8.7
9.3
8.6
8.5
Ease of Setup
Ease of Setup
8.4
8.9
8.2
8.2
Ease of Admin
Ease of Admin
8.4
9.2
8.3
8.4
Quality of Support
Quality of Support
8.6
9.4
8.4
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.6
8.7
Meets Requirements
LiveHelpNow
8.6
Solvvy
8.8
Zendesk Support
8.6
Zoho Desk
8.7
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
Zendesk Support
8.4
Zoho Desk
8.2
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
LiveHelpNow
7.7
Solvvy
10.0
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Searchable Articles
LiveHelpNow
8.8
Solvvy
9.7
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
LiveHelpNow
7.9
Solvvy
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
LiveHelpNow
8.5
Solvvy
8.6
Zendesk Support
8.2
Zoho Desk
8.3
Interaction
Web Portals
LiveHelpNow
8.2
Solvvy
9.4
Zendesk Support
8.6
Zoho Desk
8.4
Forum to Reponse
LiveHelpNow
7.6
Solvvy
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.4
Tickets and Tagging
LiveHelpNow
8.0
Solvvy
9.0
Zendesk Support
8.9
Zoho Desk
8.7
Live Chat
LiveHelpNow
9.1
Solvvy
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
15.8%
39.0%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
44.7%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
0%
16.3%
5.8%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%

Reviewers' Industry

 
Information Technology and Services
7.8%
Internet
31.3%
Computer Software
17.9%
Information Technology and Services
24.3%
 
Retail
5.7%
Computer Software
28.1%
Information Technology and Services
15.3%
Computer Software
10.8%
 
Insurance
4.3%
Retail
15.6%
Internet
10.3%
Marketing and Advertising
4.1%
 
Consumer Goods
4.3%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
Internet
4.0%
 
Business Supplies and Equipment
4.3%
Computer Networking
6.3%
Telecommunications
3.3%
Telecommunications
3.9%
 
Other
73.8%
Other
12.5%
Other
48.3%
Other
52.9%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Rodolfo O.
Administrator

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

G2 Crowd User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
LiveHelpNow
Most Helpful Favorable Review
Rodolfo O.
Administrator

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Solvvy
Most Helpful Favorable Review
G2 Crowd User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
No videos provided
LiveHelpNow
No videos provided
Solvvy
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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