Compare LiveHelpNow vs TeamSupport

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comparison of LiveHelpNow vs. TeamSupport
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. TeamSupport rates 4.3/5 stars with 484 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveHelpNow
TeamSupport
Add Product
LiveHelpNow
LiveHelpNow
4.2
Based on 109 reviews
TeamSupport
TeamSupport
4.3
Based on 484 reviews
 
Live chat and SMS
$18.90 per month
Support Desk
$50 / agent / month billed annually
 
Support Ticket Sofware
$18.90 per month
Enterprise
$65 / agent / month billed annually
 
Call management
$9 per month
Private Cloud
Custom Contact Us for Pricing
 
Knowledge base management
$18.90 per month
 
Free Trial
Free Trial
 
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 100 reviews)
8.7
(Based on 471 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 100 reviews)
8.8
(Based on 472 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.8
(Based on 222 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 90 reviews)
9.0
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
9.3
(Based on 227 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 99 reviews)
9.1
(Based on 473 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.5%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.1%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
10.3%
 
Information Technology and Services
8.0%
Computer Software
28.0%
 
Retail
5.8%
Information Technology and Services
21.2%
 
Construction
4.4%
Internet
5.9%
 
Business Supplies and Equipment
4.4%
Financial Services
4.5%
 
Insurance
4.4%
Hospitality
3.8%
 
Other
73.0%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Mental Health Care

Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles are comprehensive and thorough. The google translate feature is essential for my business as I interact with...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

G2 Crowd User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
 

LiveHelpNow help desk software. Company and vision

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kate from G2 Crowd

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