Compare LiveHelpNow, TeamSupport, and Freshdesk
 LiveHelpNow 4.2 Based on 112 reviews |  TeamSupport 4.3 Based on 509 reviews |  Freshdesk 4.4 Based on 1,996 reviews |
Pricing
Live chat and SMS $18.90 per month | Support Desk $50 / agent / month billed annually | Sprout Free for UNLIMITED agents | |
Call management $9 per month | Enterprise $65 / agent / month billed annually | Blossom $19 / agent / month billed annually | |
Knowledge base management $18.90 per month | Private Cloud Custom Contact Us for Pricing | Garden $35 / agent / month billed annually | |
Support Ticket Sofware $18.90 per month | ‐ | Estate $49 / agent / month billed annually | |
| ‐ | ‐ | Forest $89 / agent / month billed annually | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 104 reviews) | 8.7 (Based on 492 reviews) | 8.6 (Based on 1,856 reviews) |
| Ease of Use | 8.8 (Based on 104 reviews) | 8.8 (Based on 493 reviews) | 8.9 (Based on 1,866 reviews) |
| Ease of Setup | 8.6 (Based on 82 reviews) | 8.5 (Based on 232 reviews) | 8.7 (Based on 1,341 reviews) |
| Ease of Admin | 8.5 (Based on 81 reviews) | 8.9 (Based on 234 reviews) | 8.8 (Based on 1,375 reviews) |
| Quality of Support | 8.7 (Based on 93 reviews) | 9.0 (Based on 447 reviews) | 9.0 (Based on 1,801 reviews) |
| Ease of Doing Business With | 9.0 (Based on 81 reviews) | 9.3 (Based on 239 reviews) | 9.0 (Based on 1,309 reviews) |
| Product Direction (% positive) | 8.0 (Based on 103 reviews) | 9.1 (Based on 492 reviews) | 8.8 (Based on 1,851 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.2% | 41.3% | 53.6% |
Mid-Market (51-1000 emp.) | 33.0% | 47.7% | 35.6% |
Enterprise (> 1000 emp.) | 18.8% | 11.1% | 10.7% |
Reviewers' Industry
Information Technology and Services 7.8% | Computer Software 27.2% | Information Technology and Services 20.6% | |
Retail 5.7% | Information Technology and Services 20.7% | Computer Software 14.2% | |
Insurance 4.3% | Internet 5.6% | Internet 5.9% | |
Consumer Goods 4.3% | Financial Services 4.5% | Education Management 3.7% | |
Business Supplies and Equipment 4.3% | Hospitality 3.6% | E-Learning 3.5% | |
Other 73.8% | Other 38.4% | Other 52.2% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Environmental Services Visitor tracking and analytics are very helpful. | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... |
| Most Helpful Critical Review | G2 Crowd User The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating.. | G2 Crowd User in Hospitality Been having issues with a customer Open Tickets refreshing | Ted F. Administrator in Mining & Metals They do not offer a WYSIWYG editor globally. |
