Compare LiveHelpNow, TeamSupport, and Freshdesk

 
Live chat and SMS
$18.90 per month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
 
Call management
$9 per month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
 
Knowledge base management
$18.90 per month
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
 
Support Ticket Sofware
$18.90 per month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
8.7
(Based on 492 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 493 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
8.5
(Based on 232 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
8.9
(Based on 234 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.0
(Based on 447 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
9.3
(Based on 239 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
9.1
(Based on 492 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
41.3%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
47.7%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
11.1%
10.7%
 
Information Technology and Services
7.8%
Computer Software
27.2%
Information Technology and Services
20.6%
 
Retail
5.7%
Information Technology and Services
20.7%
Computer Software
14.2%
 
Insurance
4.3%
Internet
5.6%
Internet
5.9%
 
Consumer Goods
4.3%
Financial Services
4.5%
Education Management
3.7%
 
Business Supplies and Equipment
4.3%
Hospitality
3.6%
E-Learning
3.5%
 
Other
73.8%
Other
38.4%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Environmental Services

Visitor tracking and analytics are very helpful.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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