Compare LiveHelpNow, TeamSupport, and HappyFox
 LiveHelpNow 4.2 Based on 112 reviews |  TeamSupport 4.3 Based on 509 reviews |  HappyFox 4.6 Based on 110 reviews Optimized for quick response |
Pricing
Live chat and SMS $18.90 per month | Support Desk $50 / agent / month billed annually | Mighty $29 per staff / month | |
Call management $9 per month | Enterprise $65 / agent / month billed annually | Fantastic $49 per staff / month | |
Knowledge base management $18.90 per month | Private Cloud Custom Contact Us for Pricing | Enterprise $69 per staff / month | |
Support Ticket Sofware $18.90 per month | ‐ | Enterprise Plus $89 per staff / month | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 104 reviews) | 8.7 (Based on 492 reviews) | 9.0 (Based on 104 reviews) |
| Ease of Use | 8.8 (Based on 104 reviews) | 8.8 (Based on 493 reviews) | 9.4 (Based on 104 reviews) |
| Ease of Setup | 8.6 (Based on 82 reviews) | 8.5 (Based on 232 reviews) | 9.0 (Based on 81 reviews) |
| Ease of Admin | 8.5 (Based on 81 reviews) | 8.9 (Based on 234 reviews) | 9.2 (Based on 80 reviews) |
| Quality of Support | 8.7 (Based on 93 reviews) | 9.0 (Based on 447 reviews) | 9.3 (Based on 99 reviews) |
| Ease of Doing Business With | 9.0 (Based on 81 reviews) | 9.3 (Based on 239 reviews) | 9.4 (Based on 77 reviews) |
| Product Direction (% positive) | 8.0 (Based on 103 reviews) | 9.1 (Based on 492 reviews) | 9.4 (Based on 106 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.2% | 41.3% | 46.4% |
Mid-Market (51-1000 emp.) | 33.0% | 47.7% | 38.1% |
Enterprise (> 1000 emp.) | 18.8% | 11.1% | 15.5% |
Reviewers' Industry
Information Technology and Services 7.8% | Computer Software 27.2% | Information Technology and Services 14.1% | |
Retail 5.7% | Information Technology and Services 20.7% | Computer Software 12.2% | |
Insurance 4.3% | Internet 5.6% | Higher Education 6.4% | |
Consumer Goods 4.3% | Financial Services 4.5% | Real Estate 3.8% | |
Business Supplies and Equipment 4.3% | Hospitality 3.6% | Education Management 3.8% | |
Other 73.8% | Other 38.4% | Other 59.6% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Construction I like the ease of setting up operators, pictures, banners, and surveys. | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... | NARAYANA MOORTHY K. Administrator in Financial Services HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need... |
| Most Helpful Critical Review | G2 Crowd User The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating.. | G2 Crowd User in Hospital & Health Care some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement. | G2 Crowd User in Marketing and Advertising The way to create new tickets is a bit frustrating. |
