Compare LiveHelpNow, TeamSupport, and Kayako

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LiveHelpNow
TeamSupport
Kayako
Optimized for quick response
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LiveHelpNow
LiveHelpNow
4.2
Based on 112 reviews
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TeamSupport
TeamSupport
4.3
Based on 511 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Live chat and SMS
$18.90 per month
Support Desk
$50 / agent / month billed annually
Inbox
$15 /agent/month
 
Call management
$9 per month
Enterprise
$65 / agent / month billed annually
Growth
$30 /agent/month
 
Knowledge base management
$18.90 per month
Private Cloud
Custom Contact Us for Pricing
Scale
$60 /agent/month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
8.7
(Based on 494 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 495 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
8.5
(Based on 234 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
8.9
(Based on 236 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.0
(Based on 449 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
9.3
(Based on 241 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
9.1
(Based on 494 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
41.3%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
47.5%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
11.2%
7.2%
 
Information Technology and Services
7.8%
Computer Software
27.1%
Information Technology and Services
23.7%
 
Retail
5.7%
Information Technology and Services
20.8%
Computer Software
17.4%
 
Insurance
4.3%
Internet
5.7%
Telecommunications
7.2%
 
Consumer Goods
4.3%
Financial Services
4.5%
Internet
5.3%
 
Business Supplies and Equipment
4.3%
Hospitality
3.6%
Marketing and Advertising
3.9%
 
Other
73.8%
Other
38.2%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

Extremely simple layout. Very easy to manuever

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

G2 Crowd User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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