Compare LiveHelpNow, TeamSupport, and LiveAgent
 LiveHelpNow 4.2 Based on 112 reviews |  TeamSupport 4.3 Based on 511 reviews |  LiveAgent 4.5 Based on 969 reviews |
Pricing
Live chat and SMS $18.90 per month | Support Desk $50 / agent / month billed annually | All-inclusive $39/month User Seat | |
Support Ticket Sofware $18.90 per month | Enterprise $65 / agent / month billed annually | Ticket+Chat $29/month User Seat | |
Call management $9 per month | Private Cloud Custom Contact Us for Pricing | Ticket $9/month User Seat | |
Knowledge base management $18.90 per month | ‐ | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 104 reviews) | 8.7 (Based on 494 reviews) | 9.0 (Based on 901 reviews) |
| Ease of Use | 8.8 (Based on 104 reviews) | 8.8 (Based on 495 reviews) | 9.1 (Based on 902 reviews) |
| Ease of Setup | 8.6 (Based on 82 reviews) | 8.5 (Based on 234 reviews) | 8.9 (Based on 615 reviews) |
| Ease of Admin | 8.5 (Based on 81 reviews) | 8.9 (Based on 236 reviews) | 9.0 (Based on 612 reviews) |
| Quality of Support | 8.7 (Based on 93 reviews) | 9.0 (Based on 449 reviews) | 9.2 (Based on 858 reviews) |
| Ease of Doing Business With | 9.0 (Based on 81 reviews) | 9.3 (Based on 241 reviews) | 9.2 (Based on 599 reviews) |
| Product Direction (% positive) | 8.0 (Based on 103 reviews) | 9.1 (Based on 494 reviews) | 9.1 (Based on 889 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.2% | 41.3% | 61.4% |
Mid-Market (51-1000 emp.) | 33.0% | 47.5% | 26.2% |
Enterprise (> 1000 emp.) | 18.8% | 11.2% | 12.4% |
Reviewers' Industry
Information Technology and Services 7.8% | Computer Software 27.1% | Information Technology and Services 12.0% | |
Retail 5.7% | Information Technology and Services 20.8% | Computer Software 7.1% | |
Insurance 4.3% | Internet 5.7% | Computer & Network Security 5.9% | |
Consumer Goods 4.3% | Financial Services 4.5% | Internet 5.6% | |
Business Supplies and Equipment 4.3% | Hospitality 3.6% | Marketing and Advertising 4.1% | |
Other 73.8% | Other 38.2% | Other 65.3% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Outsourcing/Offshoring Extremely simple layout. Very easy to manuever | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... | Herby O. Administrator in Philanthropy LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and... |
| Most Helpful Critical Review | Seth R. User I tried to interact with customer support and they were very salesy and not helpful | G2 Crowd User in Computer Software When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User... | G2 Crowd User in Retail That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up. |
