Compare LiveHelpNow, TeamSupport, and LiveAgent

 
Live chat and SMS
$18.90 per month
Support Desk
$50 / agent / month billed annually
All-inclusive
$39/month User Seat
 
Support Ticket Sofware
$18.90 per month
Enterprise
$65 / agent / month billed annually
Ticket+Chat
$29/month User Seat
 
Call management
$9 per month
Private Cloud
Custom Contact Us for Pricing
Ticket
$9/month User Seat
 
Knowledge base management
$18.90 per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
8.7
(Based on 494 reviews)
9.0
(Based on 901 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 495 reviews)
9.1
(Based on 902 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
8.5
(Based on 234 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
8.9
(Based on 236 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.0
(Based on 449 reviews)
9.2
(Based on 858 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
9.3
(Based on 241 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
9.1
(Based on 494 reviews)
9.1
(Based on 889 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
41.3%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
47.5%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
11.2%
12.4%
 
Information Technology and Services
7.8%
Computer Software
27.1%
Information Technology and Services
12.0%
 
Retail
5.7%
Information Technology and Services
20.8%
Computer Software
7.1%
 
Insurance
4.3%
Internet
5.7%
Computer & Network Security
5.9%
 
Consumer Goods
4.3%
Financial Services
4.5%
Internet
5.6%
 
Business Supplies and Equipment
4.3%
Hospitality
3.6%
Marketing and Advertising
4.1%
 
Other
73.8%
Other
38.2%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

Extremely simple layout. Very easy to manuever

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

G2 Crowd User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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Kate from G2 Crowd

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