Compare LiveHelpNow, TeamSupport, and Zendesk Support

 
Live chat and SMS
$18.90 per month
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Knowledge base management
$18.90 per month
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Call management
$9 per month
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Support Ticket Sofware
$18.90 per month
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
8.7
(Based on 490 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 491 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
8.5
(Based on 231 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
8.8
(Based on 233 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.0
(Based on 445 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
9.3
(Based on 238 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
9.1
(Based on 490 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
41.5%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
47.4%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
11.1%
16.3%
 
Information Technology and Services
7.8%
Computer Software
27.3%
Computer Software
18.1%
 
Retail
5.7%
Information Technology and Services
20.6%
Information Technology and Services
15.1%
 
Insurance
4.3%
Internet
5.6%
Internet
10.6%
 
Consumer Goods
4.3%
Financial Services
4.5%
Marketing and Advertising
5.0%
 
Business Supplies and Equipment
4.3%
Hospitality
3.6%
Telecommunications
3.3%
 
Other
73.8%
Other
38.3%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Easy of use and features are very good for the price.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The software/operator panel can be slow (like an old computer).

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
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