Compare LiveHelpNow vs Teamwork Desk

See this comparison of LiveHelpNow vs. Teamwork Desk based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Starter
$7 per agent, per month (billed annually)
 
Call management
$9 per month
Plus
$13 per agent, per month (billed annually)
 
Support Ticket Sofware
$18.90 per month
Pro
$25 per agent, per month (billed annually)
 
Knowledge base management
$18.90 per month
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 99 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 99 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 89 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 98 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.7%
3.1%
 
Information Technology and Services
8.2%
Marketing and Advertising
25.0%
 
Retail
6.0%
Information Technology and Services
20.5%
 
Insurance
4.5%
Logistics and Supply Chain
6.8%
 
Consumer Goods
4.5%
Computer Software
6.8%
 
Real Estate
3.7%
Internet
6.8%
 
Other
73.1%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

G2 Crowd User in Public Relations and Communications

The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it. Teamwork is designed to improve...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

LiveHelpNow help desk software. Company and vision

No videos provided.
 No downloads provided.
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Kate from G2 Crowd

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