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Compare LiveHelpNow vs Teamwork Desk

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comparison of LiveHelpNow vs. Teamwork Desk
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Starter
$7 per agent, per month (billed annually)
 
Call management
$9 per month
Plus
$13 per agent, per month (billed annually)
 
Support Ticket Sofware
$18.90 per month
Pro
$25 per agent, per month (billed annually)
 
Knowledge base management
$18.90 per month
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 100 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 100 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 90 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 99 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.5%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.1%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
3.1%
 
Information Technology and Services
8.0%
Marketing and Advertising
25.0%
 
Retail
5.8%
Information Technology and Services
20.5%
 
Construction
4.4%
Logistics and Supply Chain
6.8%
 
Business Supplies and Equipment
4.4%
Computer Software
6.8%
 
Insurance
4.4%
Internet
6.8%
 
Other
73.0%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

We've never had an issue with our service being down or problematic.

G2 Crowd User

It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

LiveHelpNow help desk software. Company and vision

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 No downloads provided.
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