Compare LiveHelpNow, Teamwork Desk, and Freshdesk

 
Live chat and SMS
$18.90 per month
Starter
$7 per agent, per month (billed annually)
Sprout
Free for UNLIMITED agents
 
Support Ticket Sofware
$18.90 per month
Plus
$13 per agent, per month (billed annually)
Blossom
$19 / agent / month billed annually
 
Call management
$9 per month
Pro
$25 per agent, per month (billed annually)
Garden
$35 / agent / month billed annually
 
Knowledge base management
$18.90 per month
Enterprise
Contact Us Billed annually
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
9.0
(Based on 28 reviews)
8.6
(Based on 1,859 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 30 reviews)
8.9
(Based on 1,869 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
8.9
(Based on 16 reviews)
8.7
(Based on 1,342 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
9.0
(Based on 15 reviews)
8.8
(Based on 1,376 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.1
(Based on 27 reviews)
9.0
(Based on 1,804 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
9.0
(Based on 15 reviews)
9.0
(Based on 1,310 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
9.3
(Based on 30 reviews)
8.8
(Based on 1,854 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
79.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
17.6%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
2.9%
10.7%
 
Information Technology and Services
7.8%
Marketing and Advertising
23.9%
Information Technology and Services
20.6%
 
Retail
5.7%
Information Technology and Services
19.6%
Computer Software
14.1%
 
Insurance
4.3%
Computer Software
8.7%
Internet
5.9%
 
Consumer Goods
4.3%
Logistics and Supply Chain
6.5%
Education Management
3.7%
 
Business Supplies and Equipment
4.3%
Internet
6.5%
E-Learning
3.5%
 
Other
73.8%
Other
34.8%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Chris L.
Administrator

We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert.

G2 Crowd User in Marketing and Advertising

Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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