Compare LiveHelpNow, Teamwork Desk, and Zendesk Support

 
Live chat and SMS
$18.90 per month
Starter
$7 per agent, per month (billed annually)
Essential
$5 /month
 
Knowledge base management
$18.90 per month
Plus
$13 per agent, per month (billed annually)
Team
$19 /month
 
Call management
$9 per month
Pro
$25 per agent, per month (billed annually)
Professional
$49 /month
 
Support Ticket Sofware
$18.90 per month
Enterprise
Contact Us Billed annually
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
9.0
(Based on 28 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.8
(Based on 30 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
8.9
(Based on 16 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
9.0
(Based on 15 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
9.1
(Based on 27 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
9.0
(Based on 15 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
9.3
(Based on 30 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
79.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
17.6%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
2.9%
16.2%
 
Information Technology and Services
7.8%
Marketing and Advertising
23.9%
Computer Software
18.1%
 
Retail
5.7%
Information Technology and Services
19.6%
Information Technology and Services
15.2%
 
Insurance
4.3%
Computer Software
8.7%
Internet
10.6%
 
Consumer Goods
4.3%
Logistics and Supply Chain
6.5%
Marketing and Advertising
5.0%
 
Business Supplies and Equipment
4.3%
Internet
6.5%
Telecommunications
3.3%
 
Other
73.8%
Other
34.8%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Environmental Services

Visitor tracking and analytics are very helpful.

G2 Crowd User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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