Compare LiveHelpNow vs Track-It!

See this comparison of LiveHelpNow vs. Track-It! based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 96 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 96 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 78 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 77 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 86 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 77 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 95 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.7%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
30.9%
 
Information Technology and Services
7.7%
Information Technology and Services
13.5%
 
Retail
6.2%
Hospital & Health Care
10.1%
 
Insurance
4.6%
Utilities
5.6%
 
Consumer Goods
4.6%
Higher Education
5.6%
 
Construction
3.8%
Law Practice
5.6%
 
Other
73.1%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Ease of use. The end user interface is really aesthetically pleasing.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

G2 Crowd User in Plastics

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
 

LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

Need help?

I can help.