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Compare LiveHelpNow vs Track-It!

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comparison of LiveHelpNow vs. Track-It!
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 102 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 102 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 91 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 101 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
56.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.1%
30.4%
 
Information Technology and Services
7.9%
Information Technology and Services
13.3%
 
Retail
5.8%
Hospital & Health Care
10.0%
 
Insurance
4.3%
Higher Education
6.7%
 
Business Supplies and Equipment
4.3%
Law Practice
5.6%
 
Consumer Goods
4.3%
Utilities
5.6%
 
Other
73.4%
Other
58.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jasper H.
Internal Consultant

The thought put into website integration. You don't have to install a standalone application as an operator.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

 
 

LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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