Compare LiveHelpNow vs Track-It!

See this comparison of LiveHelpNow vs. Track-It! based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 99 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 99 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 89 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 98 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.7%
31.9%
 
Information Technology and Services
8.2%
Information Technology and Services
14.3%
 
Retail
6.0%
Hospital & Health Care
9.9%
 
Insurance
4.5%
Utilities
5.5%
 
Consumer Goods
4.5%
Higher Education
5.5%
 
Real Estate
3.7%
Law Practice
5.5%
 
Other
73.1%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Utilities

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

 
 

LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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