Compare LiveHelpNow vs Track-It!

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comparison of LiveHelpNow vs. Track-It!
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. Track-It! rates 3.6/5 stars with 74 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 104 reviews)
7.9
(Based on 68 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 104 reviews)
8.0
(Based on 68 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 82 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 81 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 93 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 81 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 103 reviews)
5.9
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
12.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
56.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
31.5%
 
Information Technology and Services
7.8%
Information Technology and Services
13.8%
 
Retail
5.7%
Hospital & Health Care
9.6%
 
Insurance
4.3%
Higher Education
7.4%
 
Consumer Goods
4.3%
Utilities
5.3%
 
Business Supplies and Equipment
4.3%
Law Practice
5.3%
 
Other
73.8%
Other
58.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kellen W.
Administrator

Easabillity of using software and platform. Easy to implement on website.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

 
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Kate from G2 Crowd

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