Compare LiveHelpNow vs Track-It!
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comparison of LiveHelpNow vs. Track-It!
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. Track-It! rates 3.6/5 stars with 74 reviews. Each product's score is calculated by real-time data from verified user reviews.
 LiveHelpNow 4.2 Based on 112 reviews |  Track-It! 3.6 Based on 74 reviews |
Pricing
Live chat and SMS $18.90 per month | ‐ | |
Call management $9 per month | ‐ | |
Knowledge base management $18.90 per month | ‐ | |
Support Ticket Sofware $18.90 per month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 104 reviews) | 7.9 (Based on 68 reviews) |
| Ease of Use | 8.8 (Based on 104 reviews) | 8.0 (Based on 68 reviews) |
| Ease of Setup | 8.6 (Based on 82 reviews) | 7.5 (Based on 41 reviews) |
| Ease of Admin | 8.5 (Based on 81 reviews) | 8.0 (Based on 43 reviews) |
| Quality of Support | 8.7 (Based on 93 reviews) | 7.9 (Based on 53 reviews) |
| Ease of Doing Business With | 9.0 (Based on 81 reviews) | 8.1 (Based on 41 reviews) |
| Product Direction (% positive) | 8.0 (Based on 103 reviews) | 5.9 (Based on 67 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.2% | 12.3% |
Mid-Market (51-1000 emp.) | 33.0% | 56.2% |
Enterprise (> 1000 emp.) | 18.8% | 31.5% |
Reviewers' Industry
Information Technology and Services 7.8% | Information Technology and Services 13.8% | |
Retail 5.7% | Hospital & Health Care 9.6% | |
Insurance 4.3% | Higher Education 7.4% | |
Consumer Goods 4.3% | Utilities 5.3% | |
Business Supplies and Equipment 4.3% | Law Practice 5.3% | |
Other 73.8% | Other 58.5% |
Reviews
| Most Helpful Favorable Review | Kellen W. Administrator Easabillity of using software and platform. Easy to implement on website. | G2 Crowd User in Law Practice Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too. |
| Most Helpful Critical Review | G2 Crowd User The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating.. | Kyle L. User in Utilities The UI is a bit outdated and there is a lot that I don't know. |
