Compare LiveHelpNow vs Track-It!
See this comparison of LiveHelpNow vs. Track-It! based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.
 LiveHelpNow |  Track-It! |
Pricing
Live chat and SMS $18.90 per month | ‐ | |
Call management $9 per month | ‐ | |
Knowledge base management $18.90 per month | ‐ | |
Support Ticket Sofware $18.90 per month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.7 (Based on 99 reviews) | 7.9 (Based on 66 reviews) |
| Ease of Use | 8.7 (Based on 99 reviews) | 8.0 (Based on 66 reviews) |
| Ease of Setup | 8.6 (Based on 80 reviews) | 7.6 (Based on 40 reviews) |
| Ease of Admin | 8.5 (Based on 79 reviews) | 8.0 (Based on 43 reviews) |
| Quality of Support | 8.7 (Based on 89 reviews) | 7.9 (Based on 52 reviews) |
| Ease of Doing Business With | 9.0 (Based on 79 reviews) | 8.1 (Based on 41 reviews) |
| Product Direction (% positive) | 8.0 (Based on 98 reviews) | 5.8 (Based on 65 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.6% | 13.0% |
Mid-Market (51-1000 emp.) | 32.7% | 55.1% |
Enterprise (> 1000 emp.) | 18.7% | 31.9% |
Reviewers' Industry
Information Technology and Services 8.2% | Information Technology and Services 14.3% | |
Retail 6.0% | Hospital & Health Care 9.9% | |
Insurance 4.5% | Utilities 5.5% | |
Consumer Goods 4.5% | Higher Education 5.5% | |
Real Estate 3.7% | Law Practice 5.5% | |
Other 73.1% | Other 59.3% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Utilities I like the system and its functionality. We are able to resolve issues quickly to our clients., | G2 Crowd User in Law Practice Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too. |
| Most Helpful Critical Review | G2 Crowd User in Information Technology and Services It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an... | G2 Crowd User in Information Technology and Services Old, slow software. Not kept up to date. No Mac client. |
