Compare LiveHelpNow vs Track-It!
See this
 LiveHelpNow 4.2 Based on 110 reviews |  Track-It! 3.6 Based on 70 reviews |
Pricing
Live chat and SMS $18.90 per month | ‐ | |
Call management $9 per month | ‐ | |
Knowledge base management $18.90 per month | ‐ | |
Support Ticket Sofware $18.90 per month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 102 reviews) | 7.9 (Based on 66 reviews) |
| Ease of Use | 8.8 (Based on 102 reviews) | 8.0 (Based on 66 reviews) |
| Ease of Setup | 8.6 (Based on 81 reviews) | 7.5 (Based on 41 reviews) |
| Ease of Admin | 8.6 (Based on 80 reviews) | 8.0 (Based on 43 reviews) |
| Quality of Support | 8.7 (Based on 91 reviews) | 7.9 (Based on 52 reviews) |
| Ease of Doing Business With | 9.0 (Based on 80 reviews) | 8.1 (Based on 41 reviews) |
| Product Direction (% positive) | 7.9 (Based on 101 reviews) | 5.8 (Based on 65 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.2% | 13.0% |
Mid-Market (51-1000 emp.) | 32.7% | 56.5% |
Enterprise (> 1000 emp.) | 19.1% | 30.4% |
Reviewers' Industry
Information Technology and Services 7.9% | Information Technology and Services 13.3% | |
Retail 5.8% | Hospital & Health Care 10.0% | |
Insurance 4.3% | Higher Education 6.7% | |
Business Supplies and Equipment 4.3% | Law Practice 5.6% | |
Consumer Goods 4.3% | Utilities 5.6% | |
Other 73.4% | Other 58.9% |
Reviews
| Most Helpful Favorable Review | Jasper H. Internal Consultant The thought put into website integration. You don't have to install a standalone application as an operator. | G2 Crowd User in Law Practice Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too. |
| Most Helpful Critical Review | G2 Crowd User in Information Technology and Services It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different... | Bonnie B. User in Museums and Institutions Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and... |
