Compare LiveHelpNow vs Track-It!
See this comparison of LiveHelpNow vs. Track-It! based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.
 LiveHelpNow |  Track-It! |
Pricing
Live chat and SMS $18.90 per month | ‐ | |
Call management $9 per month | ‐ | |
Knowledge base management $18.90 per month | ‐ | |
Support Ticket Sofware $18.90 per month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 96 reviews) | 7.9 (Based on 65 reviews) |
| Ease of Use | 8.8 (Based on 96 reviews) | 8.0 (Based on 65 reviews) |
| Ease of Setup | 8.6 (Based on 78 reviews) | 7.6 (Based on 40 reviews) |
| Ease of Admin | 8.5 (Based on 77 reviews) | 8.0 (Based on 42 reviews) |
| Quality of Support | 8.7 (Based on 86 reviews) | 7.9 (Based on 51 reviews) |
| Ease of Doing Business With | 9.0 (Based on 77 reviews) | 8.1 (Based on 40 reviews) |
| Product Direction (% positive) | 8.0 (Based on 95 reviews) | 5.7 (Based on 64 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 50.0% | 13.2% |
Mid-Market (51-1000 emp.) | 31.7% | 55.9% |
Enterprise (> 1000 emp.) | 18.3% | 30.9% |
Reviewers' Industry
Information Technology and Services 7.7% | Information Technology and Services 13.5% | |
Retail 6.2% | Hospital & Health Care 10.1% | |
Insurance 4.6% | Utilities 5.6% | |
Consumer Goods 4.6% | Higher Education 5.6% | |
Construction 3.8% | Law Practice 5.6% | |
Other 73.1% | Other 59.6% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Internet Ease of use. The end user interface is really aesthetically pleasing. | G2 Crowd User in Law Practice Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too. |
| Most Helpful Critical Review | Jacob D. User Lots of tech issues, constant outages.I remember being frustrated on it a lot. | G2 Crowd User in Plastics Reporting is terrible, there isn’t an easy way to get the list software on computers |
