Compare LiveHelpNow vs UseResponse

See this comparison of LiveHelpNow vs. UseResponse based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Self-Hosted
$899 one-time fee
 
Knowledge base management
$18.90 per month
Cloud
$15 per agent, per month
 
Support Ticket Sofware
$18.90 per month
Enterprise Package
$3000+ per solution
 
Call management
$9 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 96 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 96 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 78 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 77 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 86 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 77 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 95 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.7%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
14.3%
 
Information Technology and Services
7.7%
Information Technology and Services
26.3%
 
Retail
6.2%
Internet
10.5%
 
Insurance
4.6%
Computer Software
10.5%
 
Consumer Goods
4.6%
Financial Services
10.5%
 
Construction
3.8%
Semiconductors
10.5%
 
Other
73.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Timmi R.
Administrator

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

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Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

 
 

LiveHelpNow help desk software. Company and vision

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 No downloads provided.
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Ask UseResponse a QuestionContact UseResponse
Kate avatar
Kate from G2 Crowd

Need help?

I can help.