Compare LiveHelpNow vs UseResponse
See this
comparison of LiveHelpNow vs. UseResponse
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
Self-Hosted
$899
one-time fee
 
Knowledge base management
$18.90
per month
Cloud
$15
per agent, per month
 
Support Ticket Sofware
$18.90
per month
Enterprise Package
$3000+
per solution
 
Call management
$9
per month
 
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
UseResponse
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Enterprise Package
$3000+per solution
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
9.0
Ease of Use
Ease of Use
8.7
9.3
Ease of Setup
Ease of Setup
8.4
9.2
Ease of Admin
Ease of Admin
8.4
9.2
Quality of Support
Quality of Support
8.6
9.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
Meets Requirements
LiveHelpNow
8.6
UseResponse
9.0
Ease of Use
LiveHelpNow
8.7
UseResponse
9.3
Ease of Setup
LiveHelpNow
8.4
UseResponse
9.2
Ease of Admin
LiveHelpNow
8.4
UseResponse
9.2
Quality of Support
LiveHelpNow
8.6
UseResponse
9.9
Ease of Doing Business With
LiveHelpNow
8.9
UseResponse
9.8
Product Direction (% positive)
LiveHelpNow
7.7
UseResponse
10.0

Features

Ticket and Case Management
Workflow
LiveHelpNow
8.9
UseResponse
9.3
Response Automation
LiveHelpNow
8.7
UseResponse
9.5
SLA Management
LiveHelpNow
8.5
UseResponse
Not enough data available
Attachments/Screencasts
LiveHelpNow
7.4
UseResponse
9.6
Ticket Collaboration
LiveHelpNow
8.2
UseResponse
9.4
Ticket creation user experience
LiveHelpNow
8.2
UseResponse
9.5
Ticket response user experience
LiveHelpNow
8.5
UseResponse
9.3
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
UseResponse
Not enough data available
Searchable Articles
LiveHelpNow
8.8
UseResponse
Not enough data available
Community Forums
LiveHelpNow
7.9
UseResponse
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.5
UseResponse
Not enough data available
Communication
Pop-up Chat
LiveHelpNow
8.8
UseResponse
Not enough data available
Notifications
LiveHelpNow
8.4
UseResponse
Not enough data available
Targeted Emails
LiveHelpNow
7.9
UseResponse
Not enough data available
In-App Messaging
LiveHelpNow
7.7
UseResponse
Not enough data available
Interaction
Web Portals
LiveHelpNow
8.2
UseResponse
Not enough data available
Forum to Reponse
LiveHelpNow
7.6
UseResponse
Not enough data available
Tickets and Tagging
LiveHelpNow
8.0
UseResponse
Not enough data available
Live Chat
LiveHelpNow
9.1
UseResponse
Not enough data available
Internal Use
Customization
LiveHelpNow
8.4
UseResponse
9.2
Conversation Archiving
LiveHelpNow
8.6
UseResponse
Not enough data available
Lead Development
LiveHelpNow
8.0
UseResponse
Not enough data available
Knowledge Base
LiveHelpNow
8.0
UseResponse
Not enough data available
Team Inbox
LiveHelpNow
7.6
UseResponse
Not enough data available
Customer Profiles
LiveHelpNow
8.0
UseResponse
Not enough data available
Communication Channels
Customer Portal
LiveHelpNow
8.7
UseResponse
9.6
Email to Case
LiveHelpNow
8.2
UseResponse
9.4
Chat/Live Support
LiveHelpNow
9.3
UseResponse
9.0
Social Integration
LiveHelpNow
8.7
UseResponse
Not enough data available
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
UseResponse
Not enough data available
Customer and Contacts Database
LiveHelpNow
9.2
UseResponse
Not enough data available
Products and Version Tracking
LiveHelpNow
9.4
UseResponse
Not enough data available
Call Scripting
LiveHelpNow
8.9
UseResponse
Not enough data available
Interactive Voice Response (IVR)
LiveHelpNow
9.3
UseResponse
Not enough data available
Self Service/Community
Forums
LiveHelpNow
9.3
UseResponse
8.6
Knowledge Base
LiveHelpNow
8.8
UseResponse
9.3
Ideas/Feedback
LiveHelpNow
8.6
UseResponse
8.9
Q&A
LiveHelpNow
8.8
UseResponse
9.6
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.7
UseResponse
Not enough data available
Reporting
LiveHelpNow
8.4
UseResponse
8.1
Dashboards
LiveHelpNow
8.6
UseResponse
8.1
Platform
ITIL Compliance
LiveHelpNow
8.6
UseResponse
Not enough data available
Mobile User Support
LiveHelpNow
8.6
UseResponse
9.3
Customization
LiveHelpNow
8.4
UseResponse
9.2
User, Role, and Access Management
LiveHelpNow
8.6
UseResponse
9.3
Internationalization
LiveHelpNow
8.6
UseResponse
9.8
Performance & Reliability
LiveHelpNow
9.1
UseResponse
8.5
Integration APIs
LiveHelpNow
9.2
UseResponse
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
13.3%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
7.8%
Information Technology and Services
25.0%
 
Retail
5.7%
Semiconductors
10.0%
 
Insurance
4.3%
Internet
10.0%
 
Consumer Goods
4.3%
Higher Education
10.0%
 
Business Supplies and Equipment
4.3%
Financial Services
10.0%
 
Other
73.8%
Other
35.0%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Utilities

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

 
LiveHelpNow
Most Helpful Favorable Review
G2 Crowd User in Utilities

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

UseResponse
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

Screenshots

 
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