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Compare LiveHelpNow vs Vision Helpdesk

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comparison of LiveHelpNow vs. Vision Helpdesk
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Starter Help Desk
$12 per staff per mo billed annually
 
Call management
$9 per month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Knowledge base management
$18.90 per month
Satellite Desk
$24 per staff per mo billed annually
 
Support Ticket Sofware
$18.90 per month
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 102 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 102 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 91 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 101 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.1%
9.1%
 
Information Technology and Services
7.9%
Non-Profit Organization Management
25.5%
 
Retail
5.8%
Internet
14.5%
 
Insurance
4.3%
Information Technology and Services
12.7%
 
Business Supplies and Equipment
4.3%
Education Management
5.5%
 
Consumer Goods
4.3%
Individual & Family Services
5.5%
 
Other
73.4%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Angela A.
Administrator

LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 

LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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