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Compare LiveHelpNow vs Whatfix

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comparison of LiveHelpNow vs. Whatfix
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 102 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 102 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 91 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 101 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.1%
18.9%
 
Information Technology and Services
7.9%
Computer Software
29.2%
 
Retail
5.8%
Information Technology and Services
18.8%
 
Insurance
4.3%
Consumer Goods
10.4%
 
Consumer Goods
4.3%
Internet
6.3%
 
Business Supplies and Equipment
4.3%
Telecommunications
4.2%
 
Other
73.4%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert...

Mohit j.
Administrator in Information Technology and Services

- Very intutive interface - Quick and easy to create guides - Easily convert guides to PDFs and videos - Quick and easy integration into the product.

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
 

LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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