Compare LiveHelpNow vs Whatfix

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comparison of LiveHelpNow vs. Whatfix
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 101 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 101 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 91 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 100 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.1%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
20.0%
 
Information Technology and Services
7.9%
Computer Software
30.4%
 
Retail
5.8%
Information Technology and Services
17.4%
 
Construction
4.3%
Consumer Goods
8.7%
 
Business Supplies and Equipment
4.3%
Internet
6.5%
 
Insurance
4.3%
Cosmetics
4.3%
 
Other
73.4%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The implementation and ease of use for the application is tops. Very user friendly

Andrew L.
Administrator in Computer Software

As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

G2 Crowd User in Human Resources

Can include voice recording in future. Also can try exploring more intuitive approaches which will make a wonderful user experience for the clients of Whatfix.

 
 

LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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