Compare LiveHelpNow vs Zendesk Support

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comparison of LiveHelpNow vs. Zendesk Support
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Zendesk Support rates 4.2/5 stars with 1,202 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Essential
$5 /month
 
Call management
$9 per month
Team
$19 /month
 
Knowledge base management
$18.90 per month
Professional
$49 /month
 
Support Ticket Sofware
$18.90 per month
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 100 reviews)
8.7
(Based on 1,100 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 100 reviews)
8.7
(Based on 1,104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
8.3
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.4
(Based on 556 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 90 reviews)
8.5
(Based on 934 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
8.6
(Based on 520 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 99 reviews)
7.9
(Based on 1,097 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.5%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.1%
45.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
15.9%
 
Information Technology and Services
8.0%
Computer Software
18.8%
 
Retail
5.8%
Information Technology and Services
14.5%
 
Construction
4.4%
Internet
11.0%
 
Business Supplies and Equipment
4.4%
Marketing and Advertising
5.3%
 
Insurance
4.4%
Telecommunications
3.2%
 
Other
73.0%
Other
47.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

LiveHelpNow help desk software. Company and vision

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