Compare LiveHelpNow vs Zendesk Support

See this comparison of LiveHelpNow vs. Zendesk Support based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Zendesk Support rates 4.2/5 stars with 1058 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Essential
$5 /month
 
Call management
$9 per month
Team
$19 /month
 
Knowledge base management
$18.90 per month
Professional
$49 /month
 
Support Ticket Sofware
$18.90 per month
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 99 reviews)
8.7
(Based on 973 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 99 reviews)
8.7
(Based on 977 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
8.3
(Based on 477 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.4
(Based on 495 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 89 reviews)
8.5
(Based on 822 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
8.6
(Based on 462 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 98 reviews)
8.0
(Based on 971 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
46.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.7%
15.3%
 
Information Technology and Services
8.2%
Computer Software
19.8%
 
Retail
6.0%
Information Technology and Services
14.7%
 
Insurance
4.5%
Internet
11.4%
 
Consumer Goods
4.5%
Marketing and Advertising
5.8%
 
Real Estate
3.7%
Telecommunications
3.2%
 
Other
73.1%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

LiveHelpNow help desk software. Company and vision

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

Ask Zendesk a QuestionContact Zendesk
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