Compare LiveHelpNow vs Zendesk

See this comparison of LiveHelpNow vs. Zendesk Support based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 102 reviews. Zendesk Support rates 4.2/5 stars with 953 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Essential
$5 /month
 
Call management
$9 per month
Team
$19 /month
 
Knowledge base management
$18.90 per month
Professional
$49 /month
 
Support Ticket Sofware
$18.90 per month
Enterprise
$99 /month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 95 reviews)
8.7
(Based on 882 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 95 reviews)
8.6
(Based on 885 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 77 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 76 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 85 reviews)
8.5
(Based on 738 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 76 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 94 reviews)
7.9
(Based on 880 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.4%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.6%
15.1%
 
Information Technology and Services
7.1%
Computer Software
20.0%
 
Retail
6.3%
Information Technology and Services
14.2%
 
Insurance
4.8%
Internet
12.2%
 
Consumer Goods
4.8%
Marketing and Advertising
6.5%
 
Construction
4.0%
Retail
3.1%
 
Other
73.0%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

When we have a question their live help is right there and quickly resolves any problems we have. And if they can't? We get a phone call within an hour to talk us through the issue.

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
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Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

LiveHelpNow help desk software. Company and vision

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Contact LiveHelpNow
Ask Zendesk a QuestionContact Zendesk
Kate avatar
Kate from G2 Crowd

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