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Compare LiveHelpNow vs Zendesk Support

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comparison of LiveHelpNow vs. Zendesk Support
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 111 reviews. Zendesk Support rates 4.2/5 stars with 1,341 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
Essential
$5 /month
 
Call management
$9 per month
Team
$19 /month
 
Knowledge base management
$18.90 per month
Professional
$49 /month
 
Support Ticket Sofware
$18.90 per month
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 103 reviews)
8.7
(Based on 1,228 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 103 reviews)
8.7
(Based on 1,232 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
8.3
(Based on 587 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
8.4
(Based on 610 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 92 reviews)
8.5
(Based on 1,043 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
8.6
(Based on 573 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 102 reviews)
7.8
(Based on 1,220 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.9%
16.2%
 
Information Technology and Services
7.9%
Computer Software
18.4%
 
Retail
5.7%
Information Technology and Services
15.1%
 
Insurance
4.3%
Internet
10.7%
 
Consumer Goods
4.3%
Marketing and Advertising
5.1%
 
Business Supplies and Equipment
4.3%
Telecommunications
3.3%
 
Other
73.6%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that I can chat in and get help whenever I need it.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

LiveHelpNow help desk software. Company and vision

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