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Compare LiveHelpNow vs Zoho Desk

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comparison of LiveHelpNow vs. Zoho Desk
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Zoho Desk rates 4.3/5 stars with 713 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveHelpNow
Zoho Desk
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LiveHelpNow
LiveHelpNow
4.2
Based on 110 reviews
Zoho Desk
Zoho Desk
4.3
Based on 713 reviews
 
Live chat and SMS
$18.90 per month
FREE
$0 /agent/month
 
Call management
$9 per month
PROFESSIONAL
$12 /agent/month
 
Knowledge base management
$18.90 per month
ENTERPRISE
$25 /agent/month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 102 reviews)
8.7
(Based on 654 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 102 reviews)
8.6
(Based on 654 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 81 reviews)
8.3
(Based on 522 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 80 reviews)
8.6
(Based on 521 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 91 reviews)
8.3
(Based on 588 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 80 reviews)
8.6
(Based on 486 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 101 reviews)
8.9
(Based on 649 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
72.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.1%
6.7%
 
Information Technology and Services
7.9%
Information Technology and Services
25.4%
 
Retail
5.8%
Computer Software
11.1%
 
Insurance
4.3%
Internet
4.6%
 
Consumer Goods
4.3%
Telecommunications
4.1%
 
Business Supplies and Equipment
4.3%
Marketing and Advertising
4.1%
 
Other
73.4%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Integration with hubspot is a great feature for us.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and it┼Ť truly deserving.Simplicity is at it┼Ť best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

LiveHelpNow help desk software. Company and vision

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