Compare LiveHelpNow vs Zoho Desk

See this comparison of LiveHelpNow vs. Zoho Desk based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Zoho Desk rates 4.3/5 stars with 482 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Livehelpnow
Zoho desk
Add Product
LiveHelpNow
LiveHelpNow
Based on 104 reviews
Zoho Desk
Zoho Desk
Based on 482 reviews
 
Live chat and SMS
$18.90 per month
FREE
$0 /agent/month
 
Call management
$9 per month
PROFESSIONAL
$12 /agent/month
 
Knowledge base management
$18.90 per month
ENTERPRISE
$25 /agent/month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 96 reviews)
8.6
(Based on 445 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 96 reviews)
8.6
(Based on 445 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 78 reviews)
8.4
(Based on 350 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 77 reviews)
8.6
(Based on 352 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 86 reviews)
8.2
(Based on 402 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 77 reviews)
8.6
(Based on 328 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 95 reviews)
8.8
(Based on 437 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.7%
19.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
7.6%
 
Information Technology and Services
7.7%
Information Technology and Services
25.6%
 
Retail
6.2%
Computer Software
11.2%
 
Insurance
4.6%
Internet
4.6%
 
Consumer Goods
4.6%
Marketing and Advertising
4.6%
 
Construction
3.8%
Telecommunications
4.1%
 
Other
73.1%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Franco S.
User

1) Ability to allow customers to text the store’s landline telephone number; 2) Existance of an app to use the service on the go, no matter where you are; 3) Service ensure you capture the customer by allowing a customer to chat or text you any time.

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János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

LiveHelpNow help desk software. Company and vision

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Kate avatar
Kate from G2 Crowd

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