Compare LiveHelpNow vs Zoho Desk
See this
comparison of LiveHelpNow vs. Zoho Desk
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. Zoho Desk rates 4.3/5 stars with 1,019 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
FREE
$0
/agent/month
 
Call management
$9
per month
PROFESSIONAL
$12
/agent/month
 
Knowledge base management
$18.90
per month
ENTERPRISE
$25
/agent/month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
Ease of Use
Ease of Use
8.7
8.5
Ease of Setup
Ease of Setup
8.4
8.2
Ease of Admin
Ease of Admin
8.4
8.4
Quality of Support
Quality of Support
8.6
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.5
Product Direction (% positive)
Product Direction (% positive)
7.7
8.7
Meets Requirements
LiveHelpNow
8.6
Zoho Desk
8.7
Ease of Use
LiveHelpNow
8.7
Zoho Desk
8.5
Ease of Setup
LiveHelpNow
8.4
Zoho Desk
8.2
Ease of Admin
LiveHelpNow
8.4
Zoho Desk
8.4
Quality of Support
LiveHelpNow
8.6
Zoho Desk
8.2
Ease of Doing Business With
LiveHelpNow
8.9
Zoho Desk
8.5
Product Direction (% positive)
LiveHelpNow
7.7
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
LiveHelpNow
8.9
Zoho Desk
8.2
Response Automation
LiveHelpNow
8.7
Zoho Desk
8.3
SLA Management
LiveHelpNow
8.5
Zoho Desk
8.2
Attachments/Screencasts
LiveHelpNow
7.4
Zoho Desk
8.3
Ticket Collaboration
LiveHelpNow
8.2
Zoho Desk
8.6
Ticket creation user experience
LiveHelpNow
8.2
Zoho Desk
8.7
Ticket response user experience
LiveHelpNow
8.5
Zoho Desk
8.5
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Zoho Desk
8.6
Searchable Articles
LiveHelpNow
8.8
Zoho Desk
8.6
Community Forums
LiveHelpNow
7.9
Zoho Desk
8.3
Interactive FAQs & Forums
LiveHelpNow
8.5
Zoho Desk
8.3
Communication
Pop-up Chat
LiveHelpNow
8.8
Zoho Desk
8.9
Notifications
LiveHelpNow
8.4
Zoho Desk
9.0
Targeted Emails
LiveHelpNow
7.9
Zoho Desk
8.9
In-App Messaging
LiveHelpNow
7.7
Zoho Desk
8.9
Interaction
Web Portals
LiveHelpNow
8.2
Zoho Desk
8.4
Forum to Reponse
LiveHelpNow
7.6
Zoho Desk
8.4
Tickets and Tagging
LiveHelpNow
8.0
Zoho Desk
8.7
Live Chat
LiveHelpNow
9.1
Zoho Desk
8.5
Internal Use
Customization
LiveHelpNow
8.4
Zoho Desk
8.3
Conversation Archiving
LiveHelpNow
8.6
Zoho Desk
9.0
Lead Development
LiveHelpNow
8.0
Zoho Desk
9.0
Knowledge Base
LiveHelpNow
8.0
Zoho Desk
8.8
Team Inbox
LiveHelpNow
7.6
Zoho Desk
8.8
Customer Profiles
LiveHelpNow
8.0
Zoho Desk
8.8
Communication Channels
Customer Portal
LiveHelpNow
8.7
Zoho Desk
8.3
Email to Case
LiveHelpNow
8.2
Zoho Desk
8.7
Chat/Live Support
LiveHelpNow
9.3
Zoho Desk
8.5
Social Integration
LiveHelpNow
8.7
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Zoho Desk
8.3
Customer and Contacts Database
LiveHelpNow
9.2
Zoho Desk
8.3
Products and Version Tracking
LiveHelpNow
9.4
Zoho Desk
8.4
Call Scripting
LiveHelpNow
8.9
Zoho Desk
8.2
Interactive Voice Response (IVR)
LiveHelpNow
9.3
Zoho Desk
8.3
Self Service/Community
Forums
LiveHelpNow
9.3
Zoho Desk
8.3
Knowledge Base
LiveHelpNow
8.8
Zoho Desk
8.4
Ideas/Feedback
LiveHelpNow
8.6
Zoho Desk
8.3
Q&A
LiveHelpNow
8.8
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.7
Zoho Desk
8.4
Reporting
LiveHelpNow
8.4
Zoho Desk
8.3
Dashboards
LiveHelpNow
8.6
Zoho Desk
8.5
Platform
ITIL Compliance
LiveHelpNow
8.6
Zoho Desk
8.4
Mobile User Support
LiveHelpNow
8.6
Zoho Desk
8.4
Customization
LiveHelpNow
8.4
Zoho Desk
8.3
User, Role, and Access Management
LiveHelpNow
8.6
Zoho Desk
8.4
Internationalization
LiveHelpNow
8.6
Zoho Desk
8.1
Performance & Reliability
LiveHelpNow
9.1
Zoho Desk
8.7
Integration APIs
LiveHelpNow
9.2
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
71.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
5.9%
LiveHelpNow
Small-Business
48.2%
Mid-Market
33.0%
Enterprise
18.8%
Zoho Desk
Small-Business
71.7%
Mid-Market
22.4%
Enterprise
5.9%

Reviewers' Industry

 
Information Technology and Services
7.8%
Information Technology and Services
24.3%
 
Retail
5.7%
Computer Software
10.8%
 
Insurance
4.3%
Marketing and Advertising
4.1%
 
Consumer Goods
4.3%
Internet
4.0%
 
Business Supplies and Equipment
4.3%
Telecommunications
4.0%
 
Other
73.8%
Other
52.8%
LiveHelpNow
Information Technology and Services
7.8%
Retail
5.7%
Insurance
4.3%
Consumer Goods
4.3%
Business Supplies and Equipment
4.3%
Other
73.8%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Rodolfo O.
Administrator

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
LiveHelpNow
Most Helpful Favorable Review
Rodolfo O.
Administrator

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
LiveHelpNow
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Zoho Desk
No downloads provided
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