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Compare LiveHelpNow vs Zoho Desk

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comparison of LiveHelpNow vs. Zoho Desk
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Zoho Desk rates 4.3/5 stars with 613 reviews. Each product's score is calculated by real-time data from verified user reviews.

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LiveHelpNow
LiveHelpNow
4.2
Based on 107 reviews
Zoho Desk
Zoho Desk
4.3
Based on 613 reviews
 
Live chat and SMS
$18.90 per month
FREE
$0 /agent/month
 
Call management
$9 per month
PROFESSIONAL
$12 /agent/month
 
Knowledge base management
$18.90 per month
ENTERPRISE
$25 /agent/month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 99 reviews)
8.6
(Based on 562 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 99 reviews)
8.6
(Based on 564 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 80 reviews)
8.3
(Based on 448 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 79 reviews)
8.6
(Based on 450 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 89 reviews)
8.2
(Based on 509 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 79 reviews)
8.6
(Based on 422 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 98 reviews)
8.8
(Based on 555 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
72.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.7%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.7%
6.6%
 
Information Technology and Services
8.2%
Information Technology and Services
26.0%
 
Retail
6.0%
Computer Software
10.5%
 
Insurance
4.5%
Marketing and Advertising
4.5%
 
Consumer Goods
4.5%
Telecommunications
4.3%
 
Real Estate
3.7%
Internet
4.2%
 
Other
73.1%
Other
50.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate from G2 Crowd

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