Want to see who topped the 2019 Best Software Awards?

Compare Micro Focus PPM, Rukovoditel, BMC Remedy, and Jira Service Desk

 
Standard Part
$0 No Restrictions
GET STARTED
$10 /month
 
Extension
$95 No Restrictions
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 20 reviews)
9.3
(Based on 12 reviews)
8.1
(Based on 200 reviews)
8.6
(Based on 413 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 21 reviews)
9.3
(Based on 12 reviews)
7.3
(Based on 203 reviews)
8.1
(Based on 414 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 14 reviews)
9.3
(Based on 8 reviews)
7.2
(Based on 72 reviews)
7.6
(Based on 155 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 15 reviews)
8.9
(Based on 8 reviews)
7.4
(Based on 71 reviews)
7.7
(Based on 153 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 17 reviews)
9.3
(Based on 9 reviews)
7.6
(Based on 171 reviews)
8.2
(Based on 343 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 14 reviews)
Not enough data available
8.1
(Based on 66 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 21 reviews)
9.1
(Based on 12 reviews)
6.3
(Based on 200 reviews)
8.1
(Based on 405 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
36.4%
3.7%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
45.5%
21.8%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
18.2%
74.5%
42.5%
 
Information Technology and Services
34.6%
Restaurants
13.3%
Information Technology and Services
31.9%
Information Technology and Services
28.8%
 
Telecommunications
11.5%
Food & Beverages
13.3%
Telecommunications
9.2%
Computer Software
15.1%
 
Management Consulting
7.7%
Computer Software
13.3%
Hospital & Health Care
6.2%
Internet
6.0%
 
Insurance
7.7%
Medical Devices
6.7%
Computer Software
4.8%
Telecommunications
4.3%
 
Non-Profit Organization Management
3.8%
Management Consulting
6.7%
Higher Education
4.4%
Financial Services
4.1%
 
Other
34.6%
Other
46.7%
Other
43.6%
Other
41.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

G2 Crowd User in Information Technology and Services

Believe me it or not but I was searching for a quality project management system from last 3 years with the following features but I couldn't 1) Can handle tasks & projects in a proper way 2) Clients & Team don't be direct 3) Good...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Thomas G.
Consultant in Transportation/Trucking/Railroad

Basically everything works great - Rukovoditel is still quite new on the market so additional functionality and features can be added over time, personally I would like to see some improvements in regards to the Time Log features (date-time calculation) and...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 Crowd User in Law Practice

No workflow, missing integration with outlook

 
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Kate from G2 Crowd

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