Compare Micro Focus PPM, Rukovoditel, BMC Remedy, and Jira Service Desk

Pricing

 
Standard Part
$0 No Restrictions
GET STARTED
$10 /month
 
Extension
$95 No Restrictions
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Micro Focus PPM
Free Trial Unavailable
Rukovoditel
Standard Part
$0No Restrictions
Extension
$95No Restrictions
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
9.2
7.9
8.5
Ease of Use
Ease of Use
6.8
9.2
7.1
7.9
Ease of Setup
Ease of Setup
7.7
9.2
6.9
7.3
Ease of Admin
Ease of Admin
8.4
8.8
7.2
7.4
Quality of Support
Quality of Support
7.2
9.3
7.3
8.0
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
6.7
9.1
5.8
7.8
Meets Requirements
Micro Focus PPM
8.3
Rukovoditel
9.2
BMC Remedy
7.9
Jira Service Desk
8.5
Ease of Use
Micro Focus PPM
6.8
Rukovoditel
9.2
BMC Remedy
7.1
Jira Service Desk
7.9
Ease of Setup
Micro Focus PPM
7.7
Rukovoditel
9.2
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
Micro Focus PPM
8.4
Rukovoditel
8.8
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
Micro Focus PPM
7.2
Rukovoditel
9.3
BMC Remedy
7.3
Jira Service Desk
8.0
Ease of Doing Business With
Micro Focus PPM
8.0
Rukovoditel
Not enough data available
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Micro Focus PPM
6.7
Rukovoditel
9.1
BMC Remedy
5.8
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
41.7%
4.1%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
41.7%
21.9%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
16.7%
74.0%
42.8%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
Rukovoditel
Small-Business
41.7%
Mid-Market
41.7%
Enterprise
16.7%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Information Technology and Services
34.6%
Restaurants
12.5%
Information Technology and Services
32.6%
Information Technology and Services
28.7%
 
Telecommunications
11.5%
Food & Beverages
12.5%
Telecommunications
9.1%
Computer Software
15.3%
 
Management Consulting
7.7%
Computer Software
12.5%
Hospital & Health Care
6.2%
Internet
6.0%
 
Insurance
7.7%
Outsourcing/Offshoring
6.3%
Higher Education
4.3%
Telecommunications
4.2%
 
Non-Profit Organization Management
3.8%
Medical Devices
6.3%
Computer Software
4.3%
Financial Services
4.2%
 
Other
34.6%
Other
50.0%
Other
43.5%
Other
41.5%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
Rukovoditel
Restaurants
12.5%
Food & Beverages
12.5%
Computer Software
12.5%
Outsourcing/Offshoring
6.3%
Medical Devices
6.3%
Other
50.0%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Ewald B.
Administrator in Management Consulting

I was looking for a Project Management System for my company and was already tired of testing, because most systems are buggy, outdated, overloaded with functions and not very flexible. Luckily I discovered Rukovoditel, which fulfills all my...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

 
Micro Focus PPM
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Most Helpful Critical Review
G2 Crowd User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Rukovoditel
Most Helpful Favorable Review
Ewald B.
Administrator in Management Consulting

I was looking for a Project Management System for my company and was already tired of testing, because most systems are buggy, outdated, overloaded with functions and not very flexible. Luckily I discovered Rukovoditel, which fulfills all my...

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

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