Compare Micro Focus PPM, Rukovoditel, BMC Remedy, and Micro Focus Service Management Automation (SMAX)

Pricing

 
Standard Part
$0
No Restrictions
 
Extension
$95
No Restrictions
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
Rukovoditel
Standard Part
$0No Restrictions
Extension
$95No Restrictions
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
9.3
7.9
8.2
Ease of Use
Ease of Use
6.8
9.3
7.1
7.4
Ease of Setup
Ease of Setup
7.7
9.2
6.9
7.1
Ease of Admin
Ease of Admin
8.4
8.8
7.2
7.5
Quality of Support
Quality of Support
7.2
9.4
7.3
7.6
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
9.2
5.8
6.8
Meets Requirements
Micro Focus PPM
8.3
Rukovoditel
9.3
BMC Remedy
7.9
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Micro Focus PPM
6.8
Rukovoditel
9.3
BMC Remedy
7.1
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Micro Focus PPM
7.7
Rukovoditel
9.2
BMC Remedy
6.9
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Micro Focus PPM
8.4
Rukovoditel
8.8
BMC Remedy
7.2
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Micro Focus PPM
7.2
Rukovoditel
9.4
BMC Remedy
7.3
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Micro Focus PPM
8.0
Rukovoditel
Not enough data available
BMC Remedy
7.9
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Micro Focus PPM
6.7
Rukovoditel
9.2
BMC Remedy
5.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
38.5%
4.1%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
38.5%
21.9%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
23.1%
74.0%
69.2%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
Rukovoditel
Small-Business
38.5%
Mid-Market
38.5%
Enterprise
23.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
34.6%
Restaurants
11.8%
Information Technology and Services
32.6%
Information Technology and Services
25.4%
 
Telecommunications
11.5%
Food & Beverages
11.8%
Telecommunications
9.1%
Hospital & Health Care
10.2%
 
Management Consulting
7.7%
Computer Software
11.8%
Hospital & Health Care
6.2%
Insurance
8.5%
 
Insurance
7.7%
Outsourcing/Offshoring
5.9%
Higher Education
4.3%
Airlines/Aviation
8.5%
 
Non-Profit Organization Management
3.8%
Medical Devices
5.9%
Computer Software
4.3%
Utilities
3.4%
 
Other
34.6%
Other
52.9%
Other
43.5%
Other
44.1%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
Rukovoditel
Restaurants
11.8%
Food & Beverages
11.8%
Computer Software
11.8%
Outsourcing/Offshoring
5.9%
Medical Devices
5.9%
Other
52.9%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Ewald B.
Administrator in Management Consulting

I was looking for a Project Management System for my company and was already tired of testing, because most systems are buggy, outdated, overloaded with functions and not very flexible. Luckily I discovered Rukovoditel, which fulfills all my...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Micro Focus PPM
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

Rukovoditel
Most Helpful Favorable Review
Ewald B.
Administrator in Management Consulting

I was looking for a Project Management System for my company and was already tired of testing, because most systems are buggy, outdated, overloaded with functions and not very flexible. Luckily I discovered Rukovoditel, which fulfills all my...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

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Micro Focus PPM
Micro Focus Service Management Automation (SMAX)
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