Want to see who topped the 2019 Best Software Awards?

Compare Micro Focus PPM, Rukovoditel, BMC Remedy, and ServiceNow

 
Standard Part
$0 No Restrictions
 
Extension
$95 No Restrictions
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 20 reviews)
9.3
(Based on 12 reviews)
8.1
(Based on 200 reviews)
8.5
(Based on 488 reviews)
Ease of UseSee More
Ease of UseSee More
7.1
(Based on 21 reviews)
9.3
(Based on 12 reviews)
7.3
(Based on 203 reviews)
7.7
(Based on 488 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 14 reviews)
9.3
(Based on 8 reviews)
7.2
(Based on 72 reviews)
7.5
(Based on 141 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 15 reviews)
8.9
(Based on 8 reviews)
7.4
(Based on 71 reviews)
8.0
(Based on 142 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 17 reviews)
9.3
(Based on 9 reviews)
7.6
(Based on 171 reviews)
8.1
(Based on 390 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 14 reviews)
Not enough data available
8.1
(Based on 66 reviews)
8.3
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 21 reviews)
9.1
(Based on 12 reviews)
6.3
(Based on 200 reviews)
8.0
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
36.4%
3.7%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
45.5%
21.8%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
18.2%
74.5%
79.5%
 
Information Technology and Services
34.6%
Restaurants
13.3%
Information Technology and Services
31.9%
Information Technology and Services
27.8%
 
Telecommunications
11.5%
Food & Beverages
13.3%
Telecommunications
9.2%
Higher Education
7.9%
 
Management Consulting
7.7%
Computer Software
13.3%
Hospital & Health Care
6.2%
Hospital & Health Care
7.4%
 
Insurance
7.7%
Medical Devices
6.7%
Computer Software
4.8%
Computer Software
6.7%
 
Non-Profit Organization Management
3.8%
Management Consulting
6.7%
Higher Education
4.4%
Financial Services
5.8%
 
Other
34.6%
Other
46.7%
Other
43.6%
Other
44.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Thomas G.
Consultant in Transportation/Trucking/Railroad

First off, Rukovoditel is a very flexible and easy to use PMS. Once you are set up, you will be able to create projects, tasks and tickets and assign them to anyone in your team, as well as attach files and a range of other useful things. But what really...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

G2 Crowd User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Jos V.
Administrator in Hospital & Health Care

It's a system in development, so some features are still appreciatied.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
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Kate from G2 Crowd

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