Compare Micro Focus PPM, Waffle.io, BMC Remedy, and Jira Service Desk

Pricing

 
Waffle.io
Free
GET STARTED
$10
/month
 
Waffle Takeout
$2,000
per year
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Micro Focus PPM
Free Trial Unavailable
Waffle.io
Waffle.io
Free
Waffle Takeout
$2,000per year
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
7.9
8.5
Ease of Use
Ease of Use
6.8
8.7
7.1
7.9
Ease of Setup
Ease of Setup
7.7
8.7
6.9
7.3
Ease of Admin
Ease of Admin
8.4
Not enough data available
7.2
7.4
Quality of Support
Quality of Support
7.2
8.6
7.3
8.0
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
6.7
6.7
5.8
7.8
Meets Requirements
Micro Focus PPM
8.3
Waffle.io
8.5
BMC Remedy
7.9
Jira Service Desk
8.5
Ease of Use
Micro Focus PPM
6.8
Waffle.io
8.7
BMC Remedy
7.1
Jira Service Desk
7.9
Ease of Setup
Micro Focus PPM
7.7
Waffle.io
8.7
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
Micro Focus PPM
8.4
Waffle.io
Not enough data available
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
Micro Focus PPM
7.2
Waffle.io
8.6
BMC Remedy
7.3
Jira Service Desk
8.0
Ease of Doing Business With
Micro Focus PPM
8.0
Waffle.io
Not enough data available
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Micro Focus PPM
6.7
Waffle.io
6.7
BMC Remedy
5.8
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
64.3%
4.1%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
28.6%
21.9%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
7.1%
74.0%
42.8%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
Waffle.io
Small-Business
64.3%
Mid-Market
28.6%
Enterprise
7.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Information Technology and Services
34.6%
Information Technology and Services
28.6%
Information Technology and Services
32.6%
Information Technology and Services
28.7%
 
Telecommunications
11.5%
Computer Software
19.0%
Telecommunications
9.1%
Computer Software
15.3%
 
Management Consulting
7.7%
Music
9.5%
Hospital & Health Care
6.2%
Internet
6.0%
 
Insurance
7.7%
Media Production
9.5%
Higher Education
4.3%
Telecommunications
4.2%
 
Non-Profit Organization Management
3.8%
Internet
9.5%
Computer Software
4.3%
Financial Services
4.2%
 
Other
34.6%
Other
23.8%
Other
43.5%
Other
41.5%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
Waffle.io
Information Technology and Services
28.6%
Computer Software
19.0%
Music
9.5%
Media Production
9.5%
Internet
9.5%
Other
23.8%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Miguel U.
User in Information Technology and Services

I like how you can see the status of a Github project in a single screen. Also, it's easy to manage issue and move them between columns to change issue's status. There's no additional configuration to do, just give permissions and the application work....

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
Micro Focus PPM
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

Waffle.io
Most Helpful Favorable Review
Miguel U.
User in Information Technology and Services

I like how you can see the status of a Github project in a single screen. Also, it's easy to manage issue and move them between columns to change issue's status. There's no additional configuration to do, just give permissions and the application work....

Most Helpful Critical Review
Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

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Micro Focus PPM
Waffle.io
No screenshots provided
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