Compare Micro Focus PPM, Waffle.io, BMC Remedy, and Micro Focus Service Management Automation (SMAX)

Pricing

 
Waffle.io
Free
 
Waffle Takeout
$2,000
per year
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
Waffle.io
Waffle.io
Free
Waffle Takeout
$2,000per year
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
7.9
8.2
Ease of Use
Ease of Use
6.8
8.7
7.1
7.4
Ease of Setup
Ease of Setup
7.7
8.7
6.9
7.1
Ease of Admin
Ease of Admin
8.4
Not enough data available
7.2
7.5
Quality of Support
Quality of Support
7.2
8.6
7.3
7.6
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
6.7
5.8
6.8
Meets Requirements
Micro Focus PPM
8.3
Waffle.io
8.5
BMC Remedy
7.9
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Micro Focus PPM
6.8
Waffle.io
8.7
BMC Remedy
7.1
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Micro Focus PPM
7.7
Waffle.io
8.7
BMC Remedy
6.9
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Micro Focus PPM
8.4
Waffle.io
Not enough data available
BMC Remedy
7.2
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Micro Focus PPM
7.2
Waffle.io
8.6
BMC Remedy
7.3
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Micro Focus PPM
8.0
Waffle.io
Not enough data available
BMC Remedy
7.9
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Micro Focus PPM
6.7
Waffle.io
6.7
BMC Remedy
5.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
64.3%
4.1%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
28.6%
21.9%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
7.1%
74.0%
69.2%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
Waffle.io
Small-Business
64.3%
Mid-Market
28.6%
Enterprise
7.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
34.6%
Information Technology and Services
28.6%
Information Technology and Services
32.6%
Information Technology and Services
25.4%
 
Telecommunications
11.5%
Computer Software
19.0%
Telecommunications
9.1%
Hospital & Health Care
10.2%
 
Management Consulting
7.7%
Music
9.5%
Hospital & Health Care
6.2%
Insurance
8.5%
 
Insurance
7.7%
Media Production
9.5%
Higher Education
4.3%
Airlines/Aviation
8.5%
 
Non-Profit Organization Management
3.8%
Internet
9.5%
Computer Software
4.3%
Utilities
3.4%
 
Other
34.6%
Other
23.8%
Other
43.5%
Other
44.1%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
Waffle.io
Information Technology and Services
28.6%
Computer Software
19.0%
Music
9.5%
Media Production
9.5%
Internet
9.5%
Other
23.8%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Edwin W.
Administrator in Computer Software

Waffle.io lets you reference a single source of truth, github issues with a clean and easy to use interface.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Micro Focus PPM
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Most Helpful Critical Review
G2 Crowd User in Automotive

In our workforce, PPM is mandatory and required, but nobody likes using it. It's bulky, it's slow, and the UI is not intuitive. Many features are hidden behind screens that are hard to find without proper guidance or training. Recalling timesheets is a pain.

Waffle.io
Most Helpful Favorable Review
Edwin W.
Administrator in Computer Software

Waffle.io lets you reference a single source of truth, github issues with a clean and easy to use interface.

Most Helpful Critical Review
Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Screenshots

 
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Micro Focus PPM
Waffle.io
No screenshots provided
Micro Focus Service Management Automation (SMAX)
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