Compare Micro Focus PPM, Waffle.io, BMC Remedy, and ServiceNow

Pricing

 
Waffle.io
Free
 
Waffle Takeout
$2,000
per year
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
Waffle.io
Waffle.io
Free
Waffle Takeout
$2,000per year
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
7.9
8.3
Ease of Use
Ease of Use
6.8
8.7
7.1
7.4
Ease of Setup
Ease of Setup
7.7
8.7
6.9
7.2
Ease of Admin
Ease of Admin
8.4
Not enough data available
7.2
7.8
Quality of Support
Quality of Support
7.2
8.6
7.3
7.9
Ease of Doing Business With
Ease of Doing Business With
8.0
Not enough data available
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
6.7
5.8
7.8
Meets Requirements
Micro Focus PPM
8.3
Waffle.io
8.5
BMC Remedy
7.9
ServiceNow
8.3
Ease of Use
Micro Focus PPM
6.8
Waffle.io
8.7
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Micro Focus PPM
7.7
Waffle.io
8.7
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Micro Focus PPM
8.4
Waffle.io
Not enough data available
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Micro Focus PPM
7.2
Waffle.io
8.6
BMC Remedy
7.3
ServiceNow
7.9
Ease of Doing Business With
Micro Focus PPM
8.0
Waffle.io
Not enough data available
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Micro Focus PPM
6.7
Waffle.io
6.7
BMC Remedy
5.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
64.3%
4.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
28.6%
21.9%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.9%
7.1%
74.0%
79.4%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
Waffle.io
Small-Business
64.3%
Mid-Market
28.6%
Enterprise
7.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.4%

Reviewers' Industry

 
Information Technology and Services
34.6%
Information Technology and Services
28.6%
Information Technology and Services
32.6%
Information Technology and Services
27.7%
 
Telecommunications
11.5%
Computer Software
19.0%
Telecommunications
9.1%
Higher Education
7.6%
 
Management Consulting
7.7%
Music
9.5%
Hospital & Health Care
6.2%
Hospital & Health Care
7.3%
 
Insurance
7.7%
Media Production
9.5%
Higher Education
4.3%
Computer Software
6.6%
 
Non-Profit Organization Management
3.8%
Internet
9.5%
Computer Software
4.3%
Financial Services
6.1%
 
Other
34.6%
Other
23.8%
Other
43.5%
Other
44.7%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
Waffle.io
Information Technology and Services
28.6%
Computer Software
19.0%
Music
9.5%
Media Production
9.5%
Internet
9.5%
Other
23.8%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.1%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Miguel U.
User in Information Technology and Services

I like how you can see the status of a Github project in a single screen. Also, it's easy to manage issue and move them between columns to change issue's status. There's no additional configuration to do, just give permissions and the application work....

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Micro Focus PPM
Most Helpful Favorable Review
Ajay M.
Consultant in Information Technology and Services

HPE PPM: - Provides visibility into strategic, operational demands of the organisation. - Its ability to provide real-time information about the projects, resources, financnes, programs and portfolios, visibility of this information allows...

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

Waffle.io
Most Helpful Favorable Review
Miguel U.
User in Information Technology and Services

I like how you can see the status of a Github project in a single screen. Also, it's easy to manage issue and move them between columns to change issue's status. There's no additional configuration to do, just give permissions and the application work....

Most Helpful Critical Review
Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
1 of 3
2 of 3
3 of 3
No screenshots provided
1 of 3
2 of 3
3 of 3
1 of 3
2 of 3
3 of 3
Micro Focus PPM
Waffle.io
No screenshots provided
Ask Micro Focus PPM a QuestionContact Micro Focus PPMAsk Waffle.io a QuestionContact Waffle.ioAsk BMC Remedy a QuestionContact BMC RemedyRequest More InformationRequest More Information