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Compare Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), Vtiger All-In-One CRM, and SAP CRM

 
Customer Engagement Plan
$115 /month per user
Sales Starter
$10 / user / month (annually)
 
Dynamics 365 Plan
$210 /month per user
Sales Professional
$20 / user / month (annually)
 
Unified Operations Plan
$190 /month per user
Help Desk Starter
$10 / user / month (annually)
 
Help Desk Professional
$20 / user / month (annually)
 
Ultimate Edition
$30 / user / month (annually)
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.1
(Based on 799 reviews)
8.5
(Based on 140 reviews)
7.9
(Based on 133 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 805 reviews)
8.1
(Based on 140 reviews)
6.4
(Based on 136 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.2
(Based on 241 reviews)
8.0
(Based on 100 reviews)
6.5
(Based on 37 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 234 reviews)
8.4
(Based on 102 reviews)
7.1
(Based on 37 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.6
(Based on 693 reviews)
8.8
(Based on 136 reviews)
7.4
(Based on 115 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.8
(Based on 229 reviews)
8.8
(Based on 95 reviews)
7.9
(Based on 35 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.5
(Based on 797 reviews)
8.7
(Based on 136 reviews)
6.3
(Based on 135 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.0%
79.0%
8.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.8%
18.9%
22.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.2%
2.1%
69.4%
 
Information Technology and Services
11.1%
Information Technology and Services
22.2%
Information Technology and Services
8.5%
 
Computer Software
6.9%
Marketing and Advertising
7.6%
Automotive
7.1%
 
Retail
5.0%
Computer Software
7.6%
Medical Devices
4.9%
 
Marketing and Advertising
4.1%
Construction
5.1%
Consumer Goods
4.9%
 
Financial Services
4.1%
Retail
4.4%
Computer Software
4.9%
 
Other
68.8%
Other
53.2%
Other
69.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

G2 Crowd User in Information Technology and Services

The VTiger Support staff are knowledgeable, always available and ready to help. I have used a number of CRM solutions and have yet to come across one that rivals VTiger support.

Kathleen E.
Executive Sponsor in Consumer Goods

Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

G2 Crowd User

The difficulty in reporting capabilities make this software incredibly difficult. There is no easy way to pull reports

G2 Crowd User in Computer Software

1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--

 
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Kate from G2 Crowd

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