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Compare Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), Vtiger All-In-One CRM, and SAP CRM

 
Customer Engagement Plan
$115 /month per user
Sales Starter
$10 / user / month (annually)
 
Dynamics 365 Plan
$210 /month per user
Sales Professional
$20 / user / month (annually)
 
Unified Operations Plan
$190 /month per user
Help Desk Starter
$10 / user / month (annually)
 
Help Desk Professional
$20 / user / month (annually)
 
Ultimate Edition
$30 / user / month (annually)
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.1
(Based on 739 reviews)
8.5
(Based on 138 reviews)
7.9
(Based on 130 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 745 reviews)
8.2
(Based on 138 reviews)
6.3
(Based on 133 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.1
(Based on 228 reviews)
8.0
(Based on 99 reviews)
6.5
(Based on 37 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 221 reviews)
8.4
(Based on 101 reviews)
7.1
(Based on 37 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.5
(Based on 632 reviews)
8.9
(Based on 134 reviews)
7.4
(Based on 112 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.7
(Based on 216 reviews)
8.8
(Based on 94 reviews)
7.9
(Based on 35 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.4
(Based on 736 reviews)
8.7
(Based on 134 reviews)
6.3
(Based on 132 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
29.9%
78.7%
8.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.8%
19.1%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.3%
2.1%
70.1%
 
Information Technology and Services
11.6%
Information Technology and Services
22.4%
Information Technology and Services
8.1%
 
Computer Software
6.9%
Computer Software
7.7%
Automotive
7.2%
 
Retail
5.1%
Marketing and Advertising
7.7%
Consumer Goods
5.0%
 
Financial Services
4.3%
Construction
5.1%
Medical Devices
5.0%
 
Marketing and Advertising
4.2%
Retail
4.5%
Computer Software
5.0%
 
Other
67.9%
Other
52.6%
Other
69.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Wyeth J.
Consultant in Biotechnology

Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...

Peter B.
Administrator in Computer Software

Simple CRM that offers a number of features for a pretty low price. Also, the contract is month-to month, so you are not tied down to a contract and can export your data at any time .. very nice for people that don't exactly know what they are looking for...

Kathleen E.
Executive Sponsor in Consumer Goods

Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Dave P.
Administrator in Publishing

The UI is overly cluttered and does not make much sense. They recently updated their UI but in my opinion they made it worse. Things are just more awkward to find now.

G2 Crowd User in Computer Software

1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--

 
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Kate from G2 Crowd

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