Compare Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), Vtiger All-In-One CRM, and SAP CRM

Pricing

 
Customer Engagement Plan
$115
/month per user
Sales Starter
$10
/ user / month (annually)
 
Dynamics 365 Plan
$210
/month per user
Sales Professional
$20
/ user / month (annually)
 
Unified Operations Plan
$190
/month per user
Help Desk Starter
$10
/ user / month (annually)
 
Help Desk Professional
$20
/ user / month (annually)
 
Ultimate Edition
$30
/ user / month (annually)
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable
Vtiger All-In-One CRM
Sales Starter
$10/ user / month (annually)
Sales Professional
$20/ user / month (annually)
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
Ultimate Edition
$30/ user / month (annually)
Free Trial
SAP CRM
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
8.6
7.7
Ease of Use
Ease of Use
7.3
8.2
6.1
Ease of Setup
Ease of Setup
6.9
7.9
6.2
Ease of Admin
Ease of Admin
7.4
8.3
6.9
Quality of Support
Quality of Support
7.3
8.7
7.2
Ease of Doing Business With
Ease of Doing Business With
7.5
8.7
7.8
Product Direction (% positive)
Product Direction (% positive)
6.1
8.8
6.1
Meets Requirements
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Vtiger All-In-One CRM
8.6
SAP CRM
7.7
Ease of Use
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Vtiger All-In-One CRM
8.2
SAP CRM
6.1
Ease of Setup
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Vtiger All-In-One CRM
7.9
SAP CRM
6.2
Ease of Admin
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Vtiger All-In-One CRM
8.3
SAP CRM
6.9
Quality of Support
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Vtiger All-In-One CRM
8.7
SAP CRM
7.2
Ease of Doing Business With
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
Vtiger All-In-One CRM
8.7
SAP CRM
7.8
Product Direction (% positive)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.1
Vtiger All-In-One CRM
8.8
SAP CRM
6.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.4%
72.2%
8.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
25.8%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.6%
2.0%
69.6%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.4%
Mid-Market
40.0%
Enterprise
29.6%
Vtiger All-In-One CRM
Small-Business
72.2%
Mid-Market
25.8%
Enterprise
2.0%
SAP CRM
Small-Business
8.7%
Mid-Market
21.7%
Enterprise
69.6%

Reviewers' Industry

 
Information Technology and Services
11.2%
Information Technology and Services
21.0%
Information Technology and Services
8.8%
 
Computer Software
6.7%
Computer Software
7.9%
Automotive
7.0%
 
Retail
5.0%
Marketing and Advertising
4.9%
Medical Devices
4.8%
 
Financial Services
4.1%
Telecommunications
3.4%
Consumer Goods
4.8%
 
Marketing and Advertising
4.0%
Retail
3.4%
Computer Software
4.8%
 
Other
69.0%
Other
59.6%
Other
69.7%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.7%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.0%
Other
69.0%
Vtiger All-In-One CRM
Information Technology and Services
21.0%
Computer Software
7.9%
Marketing and Advertising
4.9%
Telecommunications
3.4%
Retail
3.4%
Other
59.6%
SAP CRM
Information Technology and Services
8.8%
Automotive
7.0%
Medical Devices
4.8%
Consumer Goods
4.8%
Computer Software
4.8%
Other
69.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Your Design Guy D.
Administrator in Internet

Love the flexibility and customization available. We have found a solid network of add ons that have helped us customize the system without a lot of custom programming on our side.

Tom L.
Internal Consultant in Food & Beverages

I've been doing SAP CRM implementations for close to 10 years and I've found it to be a solid product that continues to improve with each new release. SAP does tend to be a little bit slower to roll out new features than some of its competitors, but when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Stephen P.
Consultant in Higher Education

Way behind in marketing automation and crashed several times on the internet browsers I was using

Barny M.
User in Financial Services

the system is a bit slow to use, to much egg timer action in places

 
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Vtiger All-In-One CRM
Most Helpful Favorable Review
Your Design Guy D.
Administrator in Internet

Love the flexibility and customization available. We have found a solid network of add ons that have helped us customize the system without a lot of custom programming on our side.

Most Helpful Critical Review
Stephen P.
Consultant in Higher Education

Way behind in marketing automation and crashed several times on the internet browsers I was using

SAP CRM
Most Helpful Favorable Review
Tom L.
Internal Consultant in Food & Beverages

I've been doing SAP CRM implementations for close to 10 years and I've found it to be a solid product that continues to improve with each new release. SAP does tend to be a little bit slower to roll out new features than some of its competitors, but when...

Most Helpful Critical Review
Barny M.
User in Financial Services

the system is a bit slow to use, to much egg timer action in places

Screenshots

 
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Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 No videos provided

Click on the video below to see how Vtiger successfully replaced Salesforce at HackerEarth.

HackerEarth's sales team avoided using Salesforce because of it's cluttered UI and complexity. They switched to Vtiger for it's sleak, easy to use UI, customizability and high value for money. They found out that Vtiger was the perfect CRM for their needs. Ever since they made the switch, they have streamlined their sales process and boosted their revenues.

No videos provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided
Vtiger All-In-One CRM

Click on the video below to see how Vtiger successfully replaced Salesforce at HackerEarth.

HackerEarth's sales team avoided using Salesforce because of it's cluttered UI and complexity. They switched to Vtiger for it's sleak, easy to use UI, customizability and high value for money. They found out that Vtiger was the perfect CRM for their needs. Ever since they made the switch, they have streamlined their sales process and boosted their revenues.

SAP CRM
No videos provided

Downloads

 No downloads providedNo downloads provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
SAP CRM
No downloads provided
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