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Compare Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), Vtiger All-In-One CRM, and SugarCRM

 
Customer Engagement Plan
$115 /month per user
Sales Starter
$10 / user / month (annually)
Sugar Professional
$40 user/month
 
Unified Operations Plan
$190 /month per user
Sales Professional
$20 / user / month (annually)
Sugar Enterprise
$65 user/month
 
Dynamics 365 Plan
$210 /month per user
Help Desk Starter
$10 / user / month (annually)
Sugar Ultimate
$150 user/month
 
Help Desk Professional
$20 / user / month (annually)
 
Ultimate Edition
$30 / user / month (annually)
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.1
(Based on 805 reviews)
8.5
(Based on 140 reviews)
7.8
(Based on 317 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 811 reviews)
8.1
(Based on 140 reviews)
7.4
(Based on 320 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.2
(Based on 243 reviews)
8.0
(Based on 100 reviews)
7.2
(Based on 170 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 236 reviews)
8.4
(Based on 102 reviews)
7.7
(Based on 175 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.6
(Based on 698 reviews)
8.8
(Based on 136 reviews)
7.6
(Based on 271 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.8
(Based on 231 reviews)
8.8
(Based on 95 reviews)
7.7
(Based on 160 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.4
(Based on 803 reviews)
8.7
(Based on 136 reviews)
6.7
(Based on 316 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.1%
79.0%
33.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.7%
18.9%
50.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.2%
2.1%
15.3%
 
Information Technology and Services
11.1%
Information Technology and Services
22.2%
Information Technology and Services
15.0%
 
Computer Software
6.8%
Marketing and Advertising
7.6%
Computer Software
14.0%
 
Retail
5.0%
Computer Software
7.6%
Financial Services
6.6%
 
Marketing and Advertising
4.1%
Construction
5.1%
Marketing and Advertising
5.9%
 
Financial Services
4.1%
Retail
4.4%
Internet
3.2%
 
Other
68.9%
Other
53.2%
Other
55.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Your Design Guy D.
Administrator in Internet

Love the flexibility and customization available. We have found a solid network of add ons that have helped us customize the system without a lot of custom programming on our side.

Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

G2 Crowd User

The difficulty in reporting capabilities make this software incredibly difficult. There is no easy way to pull reports

Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

 
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Kate from G2 Crowd

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