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Compare Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), Vtiger All-In-One CRM, and SugarCRM

 
Customer Engagement Plan
$115 /month per user
Sales Starter
$10 / user / month (annually)
Sugar Professional
$40 user/month
 
Unified Operations Plan
$190 /month per user
Sales Professional
$20 / user / month (annually)
Sugar Enterprise
$65 user/month
 
Dynamics 365 Plan
$210 /month per user
Help Desk Starter
$10 / user / month (annually)
Sugar Ultimate
$150 user/month
 
Help Desk Professional
$20 / user / month (annually)
 
Ultimate Edition
$30 / user / month (annually)
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.1
(Based on 739 reviews)
8.5
(Based on 138 reviews)
7.8
(Based on 311 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 745 reviews)
8.2
(Based on 138 reviews)
7.5
(Based on 314 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.1
(Based on 228 reviews)
8.0
(Based on 99 reviews)
7.2
(Based on 168 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 221 reviews)
8.4
(Based on 101 reviews)
7.7
(Based on 173 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.5
(Based on 632 reviews)
8.9
(Based on 134 reviews)
7.6
(Based on 266 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.7
(Based on 216 reviews)
8.8
(Based on 94 reviews)
7.7
(Based on 158 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.4
(Based on 736 reviews)
8.7
(Based on 134 reviews)
6.7
(Based on 310 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
29.9%
78.7%
33.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.8%
19.1%
50.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.3%
2.1%
15.6%
 
Information Technology and Services
11.6%
Information Technology and Services
22.4%
Information Technology and Services
15.2%
 
Computer Software
6.9%
Computer Software
7.7%
Computer Software
14.2%
 
Retail
5.1%
Marketing and Advertising
7.7%
Financial Services
6.5%
 
Financial Services
4.3%
Construction
5.1%
Marketing and Advertising
6.0%
 
Marketing and Advertising
4.2%
Retail
4.5%
Internet
3.2%
 
Other
67.9%
Other
52.6%
Other
55.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Wyeth J.
Consultant in Biotechnology

Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...

G2 Crowd User in Information Technology and Services

The VTiger Support staff are knowledgeable, always available and ready to help. I have used a number of CRM solutions and have yet to come across one that rivals VTiger support.

Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Kristen C.
Administrator in Legal Services

After using SugarCRM, the community version of vTiger has been a challenge. There is a small, if not non-existent, community that uses the software and we have encountered too many incompatibilities with other platforms we would have liked to integrate.

Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

 
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An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

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