Compare MindTouch vs Intercom
See this
comparison of MindTouch vs. Intercom
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Intercom rates 4.3/5 stars with 699 reviews. Each product's score is calculated by real-time data from verified user reviews.
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MindTouch
MindTouch
Optimized for quick response
Intercom
Intercom
Optimized for quick response

Pricing

 
Engage
$53
starting from
 
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial Unavailable
Free Trial
MindTouch
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
Ease of Use
Ease of Use
8.1
8.7
Ease of Setup
Ease of Setup
7.7
8.3
Ease of Admin
Ease of Admin
8.2
8.7
Quality of Support
Quality of Support
8.7
8.5
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
Product Direction (% positive)
Product Direction (% positive)
7.9
8.5
Meets Requirements
MindTouch
8.1
Intercom
8.6
Ease of Use
MindTouch
8.1
Intercom
8.7
Ease of Setup
MindTouch
7.7
Intercom
8.3
Ease of Admin
MindTouch
8.2
Intercom
8.7
Quality of Support
MindTouch
8.7
Intercom
8.5
Ease of Doing Business With
MindTouch
8.8
Intercom
8.8
Product Direction (% positive)
MindTouch
7.9
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
69.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
26.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
4.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Intercom
Small-Business
69.1%
Mid-Market
26.9%
Enterprise
4.0%

Reviewers' Industry

 
Computer Software
36.4%
Computer Software
24.7%
 
Information Technology and Services
16.7%
Internet
16.9%
 
Financial Services
7.6%
Information Technology and Services
15.2%
 
Telecommunications
6.1%
Marketing and Advertising
6.9%
 
Internet
4.5%
Education Management
2.0%
 
Other
28.8%
Other
34.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Intercom
Computer Software
24.7%
Internet
16.9%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

MindTouch
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

MindTouch
No downloads provided
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